Carl Rempel Email & Phone Number

Los Angeles, Ca, Us

Orange County, California, United States

Orange County, California, United States

Greater Los Angeles Area

⦿ Identifying candidate technologies which will enable new retail experiences — benefiting consumers, dealerships, and OEMs⦿ Providing guidance in prioritizing adoption and integration of emerging technologies to enhance the retail experience for consumers, dealerships, and OEMs⦿ Piloting new SaaS chatbot capabilities for enriching the dealer-consumer relationship at strategic moments of truth in the car buyer journey

Greater Los Angeles Area

Advised the Product, Engineering, Sales, Marketing, and Executive Management Teams as AutoGravity pivoted from its fintech-centric B2C origins to a dealer-centric B2B business model. We embraced Design Sprint and UX testing methods to pivot into a B2B SaaS launch on a 90-day timetable. My team conceived and tested customer journey innovations, and conversational experiences using Dialogflow and other chatbot technologies that attained stellar B2C conversion rates (40% closing ratio) in sharp contrast to the established industry norm (6% closing ratio).

Beverly Hills, Ca

Lifted the store’s Internet-sourced closing percentage YoY from 2.8% to 7.1% with the last 3 months all exceeding 10% — with a 12.4% peak. Increased team gross margin by 44% YoY. Increased store lease customer retention that had languished with replacement loyalty rates as low as 20.7% in 2017 to an impactful 38.1% in 2018.

Cincinnati Area, Oh

Joined as an inaugural member of the new group's Executive Management Team with 3 Mercedes-Benz stores, 1 MINI, and 1 Toyota scattered across 3 states. Established digital marketing & merchandising standards across the organization. Set up branded websites. Created sales training for digital-enabled processes. Implemented SMS chatbot features for sales and service for all the stores. Established CRM process and standards. Group annual sales volume: 5000+ retail units, new and used.

Greater Los Angeles Area

Established a cross-industry digital services agency that provided digital marketing, the AutoPop™ chatbot, digital advertising, CRM consulting services, and business development consulting services to a broad client base. Conceived and implemented a comprehensive digital strategy that lifted client (Mercedes-Benz of Encino) from obscurity to the most prominent digital footprint in Los Angeles — which helped fuel the store's rise to a top-10 volume store, nationally.In addition, we also:⦿ Created the AutoPop™ software solution for car dealers -- "Turning Internet Leads into Phone Pops and SMS/Text messages into working deals"⦿ Built, deployed, and maintained websites for clients⦿ Developed graphic design marketing collateral for websites and digital ad campaigns⦿ Built, published, tracked, tested, and optimized ad campaigns for clientele⦿ Developed customized software to enhance website and customer experience outcomes for clients⦿ Developed geo-fenced advertising campaigns⦿ Primary industries — SMBs — automotive franchise dealers, SaaS startup ventures, SMB wholesalers, B2B - service providers, regional building contractors⦿ Provided sales, marketing, billable consulting, and financial duties of the agency.⦿ Outsourced technology, advertising, and design work when specifications allowed.

Created a SaaS offering for franchised automotive dealerships that also provided training, CRM consulting services, and business development consulting services: ⦿ Created SalesPoint™ CRM for dealership sales departments⦿ Created ServicePoint™ CRM for dealership service departments⦿ Created DealDoctor™ F&I profitability tool for General Managers⦿ Created the ActiveIntelligence™ engine to optimize outbound calling effectiveness for business development teams⦿ Developed other prototypes and pilots with partner dealers for customer retention targeting replacement vehicles (e.g., end of lease and extended warranty sales)⦿ Provided billable hours to clients as a CRM Architect, Business Development Expert, and Leadership Recruiting Services⦿ Led the Engineering Team and Product Team to determine new functions for the roadmap and manage levels-of-effort and agile software development techniques -- both kanban and sprints ⦿ Speaker at multiple national events held by Mercedes-Benz for their field organization and for their dealer body talking to audiences in the 100s about best practices in automotive business development and CRM systems.⦿ Played a major role in balancing bootstrapping business startup priorities with constrained resources

Created a SaaS offering for franchised automotive dealerships that also provided training, CRM consulting services, and business development consulting services:⦿ Led the Product Design, Software UX, and Engineering efforts⦿ Created a CRM for dealership service departments⦿ Created a CRM for dealership sales departments⦿ Participated in sales efforts with product demonstrations⦿ Created client-ready training materials and marketing collateral⦿ Played a leadership role in allocating business startup priorities with constrained resources

Started with House of Imports — the #1 Mercedes store in the nation at the time. Preceding the AutoNation buy/sell, created the store's homegrown CRM because there were none available in early 1997. Created an inhouse Service CRM for scheduling service appointments for the similar reason. Implemented technology-enabled sales productivity systems to enhance lease and customer retention with direct mail, email, and an inhouse business development phone team.

America's Natural Resources Industry | Electronics and High Tech Industry | Cyprus Amax TeamLed a team of Accenture Consultants and client subject matter experts through the deployment of a global mining company rollout of a Materials and Maintenance system.

Worked with Andersen Consulting/Accenture teams and pharma manufacturing clients to improve traceability and process controls. Systems integration between devices and process control systems. Device level interfaces — scales, spectrometers, incubators, agitators, other scientific equipment. C Language. OS2. Windows.

Provided billable services to IBM clients to create and implement technology for their enterprise purposes. Clients ranged from Northrup Grumman, General Dynamics, NASA, Korean Airlines, Avco (Citigroup), Ralphs (Kroger), ConAgra, and others.

Directed the creation of a multi-company accounting system with cash disbursements and financial reporting capabilities. EDX/EDL (assembler code) on IBM/Series-1 platform. Managed migration to HP 3000 computer system.