• Provides critical support to the CFO in managing intercompany invoicing and ensuring accurate charge allocation for project-based resource usage.• Automated reporting processes using MS Excel and Power BI, increasing efficiency and data accuracy.• Enhanced forecasting accuracy through the evaluation of burden rates and the generation of detailed resource cost reports in Xero.

• Provided support to project managers and onshore counterparts on handling 25 projects under 5 different programs.• Ensured that project managers maintain accurate and up-to-date project documentation, including project plans, schedules, and change requests.• Ensured that resources are allocated in projects properly and continuously monitor and track resource usage against the resource plan and schedule. • Reviewed project status reports for consistency and completeness.• Developed interactive dashboards like accounts registers, financial dashboards, and cost and revenue reporting file that gathered different data from different locations and provided real-time financial data visualization for stakeholders to grasp key financial insights.• Helped reduce working time of project managers by 30 minutes by creating an excel macro file that automated project timesheet reporting.• Managed the billing and invoicing process by ensuring that all invoices for the services to the customer are timely raised and delivered and informs the project managers for overdue invoices.• Continuously reviewed and refined financial reporting processes to enhance accuracy and efficiency.

As a CSR, I established customers' needs and explained and demonstrated products to them, which may involve providing technical descriptions of products and how they may be used. I also assisted customers with placement of orders, refunds, or exchanges and resolved their complains through phone.