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Carl James Email & Phone Number
Manager, Professional Services Delivery
at
Rackspace Technology
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✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Manager, Professional Services Delivery
Location
Hayes, England, United Kingdom
Company size
Who is Carl James? Overview
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Quick answer
Carl James is listed as Manager, Professional Services Delivery at Rackspace Technology, a with 7544 employees, based in Hayes, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Carl James.
Carl James previously worked as Manager, Global Service Operations at Rackspace Technology and Manager, Service Desk at Rackspace Technology. Carl James studied at Bishopshalt School.
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Rackspace Technology
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Profile bio
About Carl James
Customer Success | Customer Experience | IT Service Management | Collaborator | Problem SolverI am an IT Service Management fanatic and love engaging and aligning across teams, identifying issues and translating complex processes into clear, understandable and actionable steps. I consider myself an operational manager & collaborative problem solver who drives a customer-centric approach across the business to improve customer engagement, experience and success.Recent deliverables have included the design, development and implementation of Customer Hyper Care, Delivery Excellence and Risk Management Governance, Enterprise Problem Management and Service Improvement Plan Governance services, while also implementing an ITSM Service Catalogue, ITSM dashboards (QlikView, Tableau and PowerBI), operationally managing the migration of Customer Success and ITSM workloads to best-shored locations and contributing towards firmwide ServiceNow Incident, Problem and Change designs and enhancements.
Listed skills include It Service Management, Incident Management, Itil, Data Center, and 21 others.
Current workplace
Carl James's current company
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Rackspace Technology
19 roles
Carl James work experience
A career timeline built from the work history available for this profile.
Manager, Professional Services Delivery
Current
May 2023 - Present
Manager, Global Service Operations
Managing a Global Service Operations team supporting the Customer Success organisation, delivering a combination of Major Incident Management, Problem Management, Change Management, Risk Management, Delivery Excellence, Hyper Care and SIP Governance services to contribute towards environment stability, positive customer experiences and customer retention. In Jan 2021, Global Service Operations merged with a second ITSM organisation which enabled streamlining exercises, the relocating of… Show more Managing a Global Service Operations team supporting the Customer Success organisation, delivering a combination of Major Incident Management, Problem Management, Change Management, Risk Management, Delivery Excellence, Hyper Care and SIP Governance services to contribute towards environment stability, positive customer experiences and customer retention. In Jan 2021, Global Service Operations merged with a second ITSM organisation which enabled streamlining exercises, the relocating of workstreams to best shored locations and additional team management experiences. Show less
Jun 2018 - May 2023
Manager, Service Desk
Remotely managing the Customer Success India based Service Desk, while project managing a Workload Transition Initiative with the aim of migrating administrative workloads to the Service Desk, subsequently providing Customer Success Managers more time to spend on customer engagements and retention.
Dec 2019 - Jan 2021
Team Lead, Emea Service Operations
Operationally leading a team of EMEA IT Service Management analysts, delivering Incident, Problem, Change and Event Management services across our EMEA and APAC business segments.
Feb 2018 - Jun 2018
Incident/Problem/Change Manager, Emea Service Operations
Delivering a combination of IT Service Management functions (including Incident, Problem, Change and Event Management) to our EMEA and APAC customers, while also driving change management process maturity with the aim of minimising risk, contributing towards stability and seeking improved efficiency and effectiveness.
Jan 2017 - Feb 2018
Vice President, Global Ecc Service Manager For Change Management And Major Incident Manager
Managing a team of global Change Managers and all aspects of the ECC Change Service with the aim of minimising risk, contributing towards firm wide stability and seeking improved efficiency and effectiveness.Providing an Incident Management function for technology incidents with the potential to result in a high financial, franchise or critical business process risk.
Jan 2016 - Jan 2017
Global Ecc Service Manager For Change Management And Major Incident Manager
Managing a team of global Change Managers and all aspects of the ECC Change Service with the aim of minimising risk, contributing towards firm wide stability and seeking improved efficiency and effectiveness.Providing an Incident Management function for technology incidents with the potential to result in a high financial, franchise or critical business process risk.
Dec 2013 - Jan 2016
Global Major Incident Manager
Providing an Incident Management function for technology incidents with the potential to result in a high financial, franchise or critical business process risk.Providing a Problem Management function for all significant technology incidents.Managing Technology Change Reviews of all Moderate and High Risk change requests.
Jun 2011 - Dec 2013
Global Incident And Problem Manager
Providing Incident and Problem Management services to the technology division.
Oct 2008 - Jun 2011
Tech' Operations Centre, Shift Manager
Managing a Technical Operations Support Group who were responsible for monitoring the IT infrastructure and providing 1st and 2nd Line IT Support and providing Incident Management of all Lehman Brothers IT Infrastructure related issues.
Aug 2007 - Oct 2008
Duty Operations Manager
Eds/Ebs Icap Account
Duty Operations Manager supporting and troubleshooting global FX trading system. EBS/ICAP.
Jul 2006 - Aug 2007
Duty Shift Lead
Eds/Ebs Icap Account
Providing change and incident management, while providing support to a team of 8 operational staff working shifts.
Mar 2004 - Jul 2006
Network/ Systems Operator
Eds/Ebs Icap Account
Providing 1st and 2nd line Network and VMS support.
Aug 2003 - Mar 2004
Dec 2002 - Aug 2003
Data Centre/ Network Operator
Worldcom
Providing 1st line monitoring and 2nd line Network Operations Support, as well as general Data Center Operations Support.
Jun 2000 - Nov 2002
May 1999 - Jun 2000
Network Analyst
Eds
Providing 1st line Network Operations Support.
Jan 1998 - May 1999
Helpdesk Operator
Eds
Providing ITSM help desk support.
Jan 1997 - Jan 1998
Team & coworkers
Colleagues at Rackspace Technology
Other employees you can reach at rackspace.com. View company contacts for 7544 employees →
DS
Deepak Sahani
Colleague at Rackspace TechnologyIndia
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VT
Vaibhav T
Colleague at Rackspace TechnologyGoa, India
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ST
Sanjana Tanwar
Colleague at Rackspace TechnologyNew Delhi, Delhi, India
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JV
Jeff Vargas
Colleague at Rackspace TechnologyNew York, United States
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SK
Sandhyarani Katraju
Colleague at Rackspace TechnologyHyderabad, Telangana, India
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MM
Michael Micke
Colleague at Rackspace TechnologyKansas City Metropolitan Area, United States
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RS
Ramzan Sahil
Colleague at Rackspace TechnologyPakistan
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DS
Dharmendra Singh Chauhan
Colleague at Rackspace TechnologyGurgaon, Haryana, India
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RB
Rachid Boyes
Colleague at Rackspace TechnologyMorocco
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FB
Fra Bruno
Colleague at Rackspace TechnologyCampello Sul Clitunno, Umbria, Italy
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Deepak Sahani
Colleague at Rackspace TechnologyIndia
View →
VT
Vaibhav T
Colleague at Rackspace TechnologyGoa, India
View →
ST
Sanjana Tanwar
Colleague at Rackspace TechnologyNew Delhi, Delhi, India
View →
JV
Jeff Vargas
Colleague at Rackspace TechnologyNew York, United States
View →
SK
Sandhyarani Katraju
Colleague at Rackspace TechnologyHyderabad, Telangana, India
View →
MM
Michael Micke
Colleague at Rackspace TechnologyKansas City Metropolitan Area, United States
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RS
Ramzan Sahil
Colleague at Rackspace TechnologyPakistan
View →
DS
Dharmendra Singh Chauhan
Colleague at Rackspace TechnologyGurgaon, Haryana, India
View →
RB
Rachid Boyes
Colleague at Rackspace TechnologyMorocco
View →
FB
Fra Bruno
Colleague at Rackspace TechnologyCampello Sul Clitunno, Umbria, Italy
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3 education records
Carl James education
Education record
Bishopshalt School
Education record
Barnhill Secondary School
Education record
Bishop Ramsey C Of E Secondary School
FAQ
Frequently asked questions about Carl James
Quick answers generated from the profile data available on this page.
What company does Carl James work for?
Carl James works for Rackspace Technology.
What is Carl James's role at Rackspace Technology?
Carl James is listed as Manager, Professional Services Delivery at Rackspace Technology.
Where is Carl James based?
Carl James is based in Hayes, England, United Kingdom while working with Rackspace Technology.
What companies has Carl James worked for?
Carl James has worked for Rackspace Technology, Morgan Stanley, Bloomberg, Lehman Brothers, and Eds/Ebs Icap Account.
Who are Carl James's colleagues at Rackspace Technology?
Carl James's colleagues at Rackspace Technology include Deepak Sahani, Vaibhav T, Sanjana Tanwar, Jeff Vargas, and Sandhyarani Katraju.
How can I contact Carl James?
You can use AeroLeads to view verified contact signals for Carl James at Rackspace Technology, including work email, phone, and LinkedIn data when available.
What schools did Carl James attend?
Carl James studied at Bishopshalt School.
What skills is Carl James known for?
Carl James is listed with skills including It Service Management, Incident Management, Itil, Data Center, Problem Management, Change Management, Infrastructure, and Troubleshooting.
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