Carl Miller Email and Phone Number

Carl is a seasoned IT architect and leader with 25+ years of experience designing and operating enterprise level IT systems. His experience spans cloud implementation, M&A due diligence and integration, leading firms through the outsourcing journey, and providing clients with over $750M in IT cost reduction.

Provided IT infrastructure optimization and data center strategy services to leading financial services and healthcare companies.

Led a data center rationalization and consolidation program combining IT operations of four businesses to improve IT operating expenses $5 million/year. Led implementation of PeopleSoft Financial accounting system for Nationwide Financial Services Company: Managed team of 60 and worked directly with Nationwide CFO on development program to provide Nationwide with single view of financial data. Managed 130-member, $32 million/year, 4,000 server mid-range system support organization. Slashed costs/server 53% by leveraging server rationalization, consolidation and virtualization. Utilized Reduced overall problem volume 47%, and decreased system outages 95% by implementing hardware/software currency program.

Managed the delivery of a $30 million infrastructure outsourcing services contract to BankOne. Responsible for the cost, quality and availability of 1,000 servers, and a 60,000 seat e-mail system.

In charge of business development on $40 million/year IT outsourcing account. Led 120 member organization providing management of 20,000+ desktops and servers.Created an infrastructure as a service delivery model. Led the design and implementation of IT processes and IT information system to track service delivery, inventory, service warranty and billing.

Project Executive Technical Advisor - Citibank, General Electric (1996 - 1998)Proposal Manager and Due Diligence Manager on $1.5 billion application outsourcing proposal at CitibankProposal Manager on a successful $100 million outsourcing proposal for mid-range system management at General Electric.

SAP Services Manager (January 1995 - June 1996)Created and managed a 45 member SAP/R3 organization that integrated SAP into the manufacturing logistics systems for the IBM PC Company.

RMDS Product Manager (June 1992 - Jan 1995)Managed the, development, marketing and support of IBM's Report Management and Distribution System product. Increased revenue by 125% and produced a 300% return on investment.

CallUp Product Manager (December 1989 - June 1992)Managed the development, implementation, marketing and support of CallUp, IBM's organization white page and yellow page directory product. This product was the most used application in IBM.

Additional IBM Experience (June 1982 – December 1989) Information Security Manager ♦ Database Administration Manager ♦ Performance and Capacity Planning Manager ♦ Ethical Hacker ♦ Storage Management ♦ Manufacturing Systems Development