Contractor to Cybersecurity & Infrastructure Security Agency, Department of Homeland SecurityLead a team of 80 cloud architects, engineers, project & program managers, software developers, and technicians performing engineering, operations, and maintenance of cloud-first solutions for the Office of the Chief Information Officer (OCIO). Service areas include Identity, Credential, and Access Management (ICAM), Azure tenant and infrastructure, Microsoft 365 (M365), Cloud InfoSec… Show more Contractor to Cybersecurity & Infrastructure Security Agency, Department of Homeland SecurityLead a team of 80 cloud architects, engineers, project & program managers, software developers, and technicians performing engineering, operations, and maintenance of cloud-first solutions for the Office of the Chief Information Officer (OCIO). Service areas include Identity, Credential, and Access Management (ICAM), Azure tenant and infrastructure, Microsoft 365 (M365), Cloud InfoSec, Compliance, and Risk Management, Endpoint Engineering, Dynamics 365 and SharePoint Online DevSecOps, and Project Management Office (PMO). Present task order updates, changes, challenges, and risks to C-suite executives on the task order and programs directly supporting the mission enablement within CISA. Develop policies, standard operation procedures, and approval workflows for service delivery, ensuring that SLAs are met and driving high-visibility projects to completion. Mature engineering and IT operations practices and service delivery methodologies. Show less

Contractor to Cybersecurity & Infrastructure Security Agency, Office of the Chief Information OfficerDirect the team within the Portfolio Managment Office to deliver project and program deliverables on engineering programs within the Office of the Chief Information Officer (OCIO). Present regular progress updates to C-suite executives on projects and programs directly support the mission enablement within CISA. Team resourcing for engineering programs to support the greenfield… Show more Contractor to Cybersecurity & Infrastructure Security Agency, Office of the Chief Information OfficerDirect the team within the Portfolio Managment Office to deliver project and program deliverables on engineering programs within the Office of the Chief Information Officer (OCIO). Present regular progress updates to C-suite executives on projects and programs directly support the mission enablement within CISA. Team resourcing for engineering programs to support the greenfield deployment of infrastructure and platforms. Ensure compliance with the documented SELC process through all phases of the life cycle (planning, requirements definition, design, development, integration, test, disposition, implementation, operations & maintenance). Show less

Contractor to Cybersecurity & Infrastructure Security Agency, Office of the Chief Information OfficerResponsible for developing the operating support model and teams to support the greenfield deployment of a cloud-first, next generation enterprise network. Direct a technical team including subject matter experts (SMEs), platform architects & engineers, Identity & Credential Access Management (ICAM) engineers and specialists, Azure Virtual Desktop (AVD) engineers, and M365 & Intune… Show more Contractor to Cybersecurity & Infrastructure Security Agency, Office of the Chief Information OfficerResponsible for developing the operating support model and teams to support the greenfield deployment of a cloud-first, next generation enterprise network. Direct a technical team including subject matter experts (SMEs), platform architects & engineers, Identity & Credential Access Management (ICAM) engineers and specialists, Azure Virtual Desktop (AVD) engineers, and M365 & Intune architects and engineers to develop, design, document, implement, and manage small- and large-scale projects to perform outside the scope of O&M activities. On-boarding of staff for the new support model to provide 24×7 support to mission critical platforms and services. Show less

Contractor to Federal Protective Service, Information Technology DivisionOversee and manage technical IT projects and direct reports involved in planning and implementation, Data Center and Cloud Migration planning and implementation, network hardware / software and tools installations, and hardware, software, and tool upgrades that affect the infrastructure. Direct a matrixed technical team of 50 including subject matter experts (SMEs), field technicians, developers, testers, and… Show more Contractor to Federal Protective Service, Information Technology DivisionOversee and manage technical IT projects and direct reports involved in planning and implementation, Data Center and Cloud Migration planning and implementation, network hardware / software and tools installations, and hardware, software, and tool upgrades that affect the infrastructure. Direct a matrixed technical team of 50 including subject matter experts (SMEs), field technicians, developers, testers, and other appropriate expertise as needed to develop, design, document, implement, and manage small- and large-scale projects to perform outside the scope of O&M activities. Show less

My commission expires February 14, 2025

My commission expires August 2, 2026

Teach undergraduate courses in the College of Online and Continuing Education (COCE). Provide an environment to engage students early in the course to ensure their success. Collaborate with academic advisors in support of student academic progress. Utilize Blackboard Learn 9.1 to monitor student performance, grade assignments and provide constructive feedback to students.Computer Platform TechnologiesThis course provides the hardware/software technology background for information… Show more Teach undergraduate courses in the College of Online and Continuing Education (COCE). Provide an environment to engage students early in the course to ensure their success. Collaborate with academic advisors in support of student academic progress. Utilize Blackboard Learn 9.1 to monitor student performance, grade assignments and provide constructive feedback to students.Computer Platform TechnologiesThis course provides the hardware/software technology background for information technology personnel. Hardware topics include CPU architecture, memory, registers, addressing modes, busses, instruction sets and a variety of input/output devices. Software topics include operating system modules, process management, memory and file system management. Also included are basic network components and multi-user operating systems.Intro to Computer NetworksThis course covers the basics of interconnectivity of computing systems. With fundamental networking knowledge, students will design a basic and secure computing environment that consists of a network, server, client system, and firewall. Show less

Adventist HealthCare – IT ContractorDrive service delivery strategy and execution on a 41-resource infrastructure support contract covering data center and engineering operations, network operations, information assurance, telecommunications, asset management, and field operations. Work in parallel with the project management office on planning and implementation of new technology solutions. Develop, analyze, and present reports to hospital leadership on the delivery of contracted services… Show more Adventist HealthCare – IT ContractorDrive service delivery strategy and execution on a 41-resource infrastructure support contract covering data center and engineering operations, network operations, information assurance, telecommunications, asset management, and field operations. Work in parallel with the project management office on planning and implementation of new technology solutions. Develop, analyze, and present reports to hospital leadership on the delivery of contracted services regarding SLA's and KPI's. Stay abreast of current and emerging technologies and service delivery issues that affect the technology needs of the hospital community. Identify areas for process improvement and implement strategic operating procedures to improve customer experience and overall service delivery. Work with hospital leadership to develop cost-saving strategies surrounding hardware and software implementations in a highly-regulated healthcare space. Assess new sites for on-boarding and scoping of replacement technologies to accommodate execution.Highlights from my time here: VDI Implementation; Procurement and Deployment of hardware for a new healthcare facility; ITSM Process; ITSM Service Improvements; ITAM Process; ITIL Process Maturity Show less

Adventist HealthCare – IT ContractorResponsible for coordinating the scheduling and service delivery of a 25-person infrastructure contract covering field services, desktop engineering, telecommunications, information assurance, and asset management. Manage the annual $4.1 million budget for the contract. Responsible for the overall delivery of the contract, project management and coordination, invoicing, client relationships, service desk coordination, staffing, and reporting. Work with… Show more Adventist HealthCare – IT ContractorResponsible for coordinating the scheduling and service delivery of a 25-person infrastructure contract covering field services, desktop engineering, telecommunications, information assurance, and asset management. Manage the annual $4.1 million budget for the contract. Responsible for the overall delivery of the contract, project management and coordination, invoicing, client relationships, service desk coordination, staffing, and reporting. Work with the prime on the contract to identify areas for process improvement. Provide oversight on hardware lifecycle refresh projects. Communicate technical concepts to others in both formal and informal settings. Show less

National Institute of Child Health & Human Development (NICHD) - IT ContractorNational Institutes of HealthResponsible for the leadership and management for 16 desktop support technicians. Deliver IT solutions and services in collaboration with the senior management team. Mentor technicians to identify career development opportunities and the need for advanced hardware and software training. Coordinate with tier 3 and 4 technical teams to test and implement new systems, applications… Show more National Institute of Child Health & Human Development (NICHD) - IT ContractorNational Institutes of HealthResponsible for the leadership and management for 16 desktop support technicians. Deliver IT solutions and services in collaboration with the senior management team. Mentor technicians to identify career development opportunities and the need for advanced hardware and software training. Coordinate with tier 3 and 4 technical teams to test and implement new systems, applications and changes to the environment. Implement procedures regarding how IT problems are identified, communicated, documented, and assigned. Provide oversight on hardware lifecycle refresh projects. Communicate technical concepts to others in both formal and informal settings. Build and maintain strong working relationships with the user community. Stay abreast of current and emerging technologies and service delivery issues that affect the technology needs of the user community. Show less

National Institute of Child Health & Human Development (NICHD) - IT ContractorNational Institutes of HealthAct as a primary escalation point for a team of 11 desktop technicians to ensure prompt resolution of complex technical IT issues. Take lead on projects and extended projects, as assigned. Test and pilot emerging software and hardware technologies. Investigate and implement process improvement efforts with the team. Lead knowledge management efforts to document standard… Show more National Institute of Child Health & Human Development (NICHD) - IT ContractorNational Institutes of HealthAct as a primary escalation point for a team of 11 desktop technicians to ensure prompt resolution of complex technical IT issues. Take lead on projects and extended projects, as assigned. Test and pilot emerging software and hardware technologies. Investigate and implement process improvement efforts with the team. Lead knowledge management efforts to document standard operating procedures and break/fix documentation. Lead software and hardware migrations and deployments. HSPD-12 Certificate migrations including PIV Login and e-mail encryption. Maintain satisfactory customer relationships through follow-up and due diligence. Engage tier III and IV support teams to manage reoccurring incidents and problems. Show less

College of Engineering & Information SciencesProvide an innovative and quality learning environment for DeVry University learners. Plan, develop, and execute a variety of information technology courses at the undergraduate level. Advise learners on different issues including course requirements, due dates, and grading. Demonstrate excellent communication skills to communicate effectively with learners. Excellent presentations skills, both in and out of the classroom, instructing course… Show more College of Engineering & Information SciencesProvide an innovative and quality learning environment for DeVry University learners. Plan, develop, and execute a variety of information technology courses at the undergraduate level. Advise learners on different issues including course requirements, due dates, and grading. Demonstrate excellent communication skills to communicate effectively with learners. Excellent presentations skills, both in and out of the classroom, instructing course materials. Adhere to a high standard of professional accountability and ethics. Represent a facilitator of learning. Show less

Support a 24x7 LAN and associated applications. Provide direct technical support to end-users for all IT related issues both hardware and software. Troubleshoot/upgrade existing operational environment consisting of workstations running Windows 7, and Windows associated file and print servers running Windows 2003/2008, Active Directory, Exchange and Enterprise Messaging software. Support of peripheral devices include PDA’s, Blackberry hand held devices and printers. Work with Network… Show more Support a 24x7 LAN and associated applications. Provide direct technical support to end-users for all IT related issues both hardware and software. Troubleshoot/upgrade existing operational environment consisting of workstations running Windows 7, and Windows associated file and print servers running Windows 2003/2008, Active Directory, Exchange and Enterprise Messaging software. Support of peripheral devices include PDA’s, Blackberry hand held devices and printers. Work with Network Operations Center to troubleshoot complex LAN/WAN issues. Diagnose, troubleshoot and resolve minor LAN related issues. Coordinate with senior technical personnel to ensure problem resolution and user satisfaction. Install or monitor enterprise installations of new software releases and system upgrades Show less

Provide creative solutions to customer problems to ensure customer satisfaction and productivity. Coordinate customer and support issues to ensure timely distribution of knowledge and information, to have a positive impact on customer satisfaction. Research, resolve, and respond to complex questions received via telephone calls, escalation, or in-person and provide support on IT services. Acquire and maintain knowledge of relevant IT product offerings, current support policies, and methods… Show more Provide creative solutions to customer problems to ensure customer satisfaction and productivity. Coordinate customer and support issues to ensure timely distribution of knowledge and information, to have a positive impact on customer satisfaction. Research, resolve, and respond to complex questions received via telephone calls, escalation, or in-person and provide support on IT services. Acquire and maintain knowledge of relevant IT product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers. Handle incidents, projects, or escalations as assigned using ITIL best practices.Develop and implement operating procedures. Provide support through the service desk for users with desktop, laptop, application and server issues. Support email and LAN operations. Team provides recommendations on alternatives for resources when current resources are insufficient. Deliver technical training to new employees joining the team. Show less

Provide Tier-2 network and desktop support in response to trouble tickets, where immediate response is required to resolve customer-reported IT related issues. Capable of coordinating multiple open issues and interfacing with customers at all levels. Provide creative solutions to customer problems to ensure customer satisfaction and productivity. Coordinate customer and support issues to ensure timely distribution of knowledge and productivity and positive impact on customer satisfaction… Show more Provide Tier-2 network and desktop support in response to trouble tickets, where immediate response is required to resolve customer-reported IT related issues. Capable of coordinating multiple open issues and interfacing with customers at all levels. Provide creative solutions to customer problems to ensure customer satisfaction and productivity. Coordinate customer and support issues to ensure timely distribution of knowledge and productivity and positive impact on customer satisfaction. Research, resolve, and respond to complex questions received via telephone calls, escalation, and in-person and provide support on electronic services in accordance with current policies and standards. Acquire and maintain knowledge of relevant product offering, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers. Handle incidents, projects, or escalations as assigned. Show less

Planned work to be completed by division staff by setting priorities, adjusting working schedules, trending workloads and developing reports. Evaluated the performance of staff and ensured proper training. Involved in developing operating procedures in this position and was also involved with this in previous positions. Supported users through the service desk for users with desktop, laptop, application and server issues. Supported email and LAN operations. Lead a team that provided… Show more Planned work to be completed by division staff by setting priorities, adjusting working schedules, trending workloads and developing reports. Evaluated the performance of staff and ensured proper training. Involved in developing operating procedures in this position and was also involved with this in previous positions. Supported users through the service desk for users with desktop, laptop, application and server issues. Supported email and LAN operations. Lead a team that provided recommendations on alternatives for resources when current resources are insufficient. Delivered technical training to new employees joining our group. Prepared and provided notifications to the user community regarding application, network and server issues, including those involved with the deployment of new applications and technologies. Performed troubleshooting to determine problem resolution utilizing break-fix and knowledge management databases, utilizing ITIL best practices standards. Report and trending analysis to identify proactive problem management issues to achieve higher 1st level resolve by working with Application Development teams. Daily support for a large variety of end user applications including Lotus Notes client 6.5.5 and 8.0.2. Technical support and expertise includes customer support for internet/intranet/client server based applications, remote network/VPN connectivity and secure password support. Show less

Worked on an assigned team developing systems documentation. Generated reports for problems within the applications and trended issues caused by the applications. Gained hands-on experience troubleshooting application and connectivity issues within an enterprise domain environment.