Carl Savard Email and Phone Number

Some Clients:Cici’s PizzaSun Shine Shuttle Services Remax Relator Matt Bedard Experience: • Hardware repairs on computers and servers • Trouble shoot major browsers such as Google Chrome, Safari, Internet Explorer, Firefox • Computer setup and installations • Networking setup and installations • Technical trouble shooting for Microsoft Office suites 2003, 2007, 2010 • Technical trouble shooting for Open Office and Google Docs • Technical trouble shooting major operating systems windows (XP, 2000, server 2003, ME, vista, 7) Linux, Mac OSX and lion • Vitalization of multiple operating systems utilizing parallels desktop and VMware • In home and on site technical service • Provide detailed phone support • Virus removal • Shipping and receiving of customer hardware and computer parts • HTML and CSS using Dreamweaver • Billings help tickets and invoicing

• meeting with clients determine requirements • working with clients to define the scope of a project • planning timescales and the resources needed • clarifying a client's system specifications, understanding their work practices and the nature of their business • traveling to customer sites • liaising with staff at all levels of a client organization • defining software, hardware and network requirements • analyzing IT requirements within companies and giving independent and objective advice on the use of IT • developing agreed solutions and implementing new systems • presenting solutions in written or oral reports • helping clients with change-management activities • purchasing systems where appropriate • designing, testing, installing and monitoring new systems • preparing documentation and presenting progress reports to customers • organizing training for users and other consultants • being involved in sales and support and, where appropriate, maintaining contact with client organizations • identifying potential clients and building and maintaining contacts

• Customer Service • trouble shoot widows operating systems such as XP, Vista, and Windows 7 • Provide system administration to midsize infrastructures utilizing tools such as Active directory and SBS console • Familiar with Server operating systems such as Server 2003, server 2008, server 2008 R2, and Small Business Server • Experience in setup and mass deployment of workstations and deployment of servers. • Experience with Storage craft back ups and re-imaging software • Experience with tape back ups, USB back ups and Cloud back ups • Experiencing managing exchange servers via Active directory and exchange management console • experience with SLA adherence • experience with connect wise ticketing system • Experience with hardware troubleshooting and replacement • Experience with virtualization and remote access • Some experience troubleshooting cisco firewalls and command line syntax • Some experience with unix server syntax • Experience with DNS • Experience with command line troubleshooting of Networks

• Provided basic life support • Provide advance life support • CPR • Equipment maintenance • Written medical reports • Administer Intravenous medications • Provided emergency and nonemergency transport to the hospital • Provide excellent customer service

• Provide basic life support • Provide fire suppression • Provide physical security • Check exits and runways • File appropriate reports • Provided assistance to the general public

• Provide wild fire suppression for the state of NC • Maintain a vast inventory of mechanical items related to fire suppression • Maintain grounds and provide minor maintenance