Jesper Carlsen Email and Phone Number

Building partner and customer relations around Axway product portfolio in Scandinavia.Service Delivery Management on AM contracts

Responsible for Application Management delivery on customer business critical portals.

Development and modernization of outsourcing services along with the technological development and standardized frameworks around system management.Furthermore being part of multiple tenders utilizing the new focus on operations, governance, quality, security and pricing.

Project Manager in Transition projects as ceding provider of large business critical enterprise systems.

Development of a SLA handbook along with reporting tools for an efficient governance of operations- and service management kpi's in accordance with ITIL best practice.

Transition to and mentor for new assigned Service Delivery Manager. Still present at status meetings and development of the customer, using around 20% of my time.

The need for a dedicated Service Delivery Manager for one customer came naturally along with transition from Mainframe technology to Open Systems. The number of contracts, systems, environments and services rose exponentially along with a demand for high availability, performance and continuity.My prime task was to support customer with secure, available, flexible OnDemand services in accordance with mandatory security management rules and leading IT Governance frameworks.

Establishing a professional outsourcing business based on standards and best practices, specifically- Build a new physical Datacenter location- Relocation of it infrastructure and capacity from old to new Datacenter location- Establishment of an enterprise, resilient, high availability, scalable it infrastructure- Building it security framework and implementation based on ISO / DS standard framework- Implementation of it service management based on ITIL standard… Show more Establishing a professional outsourcing business based on standards and best practices, specifically- Build a new physical Datacenter location- Relocation of it infrastructure and capacity from old to new Datacenter location- Establishment of an enterprise, resilient, high availability, scalable it infrastructure- Building it security framework and implementation based on ISO / DS standard framework- Implementation of it service management based on ITIL standard framework- Developing of a common, advanced reporting tool for SLA management - Growing outsourcing business with new products and new customers Show less

Responsible for customer contracts and Service Delivery for all customers in Steria DataCenter; primarily on mainframe technology.

Implementation of Oracle Applications Manufacturing modules, replacing inhouse developed systems.

Temporary position as it manager for dept of 35 people

Building internal ServiceDesk from scratch with services around standard Office products and data analysis.Development of internal training courses and advanced data analysis reports for specific business related purposes

Development and maintenance of online and batch programs in Finance and Sales systems in RPG-2, Cocol, PL/1 and APL in IBM mainframe environments