Carlson Carbonell Email & Phone Number

Florida, United States

Australia

Austin, Texas

-Administration, support and configuration of MS Office O365 for staff.-Maintenance/sustainment of existing client SharePoint Online sites and sub sites, lists, libraries, and content (including pages, workflows, and items)-Responsible for creating security permission for sites, subsites, list, libraries and contents in SharePoint Online.-Training and.

RCBC Tower, Ayala Avenue, Makati City Philippines

-Provided technical support for 1000+ users and ensured proper maintenance of workstations, printers and peripherals.-Administration of onsite Sharepoint 2010. Account and group creation and permission.-Responded to user service requests and expediently resolved trouble tickets to maximize system up-time.-Deployed new workstation and printers, installed.

North Gate Cyberzone, Alabang Muntinlupa, Philippines

-Acts as first line of technical support for corporate users located in New Jersey and Ohio.-Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via calls and emails.-Logs all the information to Remedy Ticketing System and use it to track issues until a resolution has been.

Ortigas Pasig City

-Set up hardware and install and configure software and drivers-Maintain and repair technological equipment (e.g. routers) or peripheral devices-Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)-Manage security options and software in computers and networks to maintain privacy and protection from attacks-Perform.