Carlson Cleigh Lim Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

♣ Recognized as the Best Sales Consultant of May and June 2022 (out of 90 reps in division) for an exemplary performance exceeding company target by 120%.♣ Identified as part of the Top 14 Consultants in Victoria of May 2022♣ Excellent communication and negotiation techniques was acknowledged and has provided significant improvement towards company revenue and customer satisfaction ratings♣ Develop analysis and performed trainings that created ways to improve company sales sites in the region which received multiple appreciation points from management.• Comprehensive CRM processing software with Siebel and Salesforce• Achieve outstanding sales and performance targets by maximizing latest products and services while providing quality customer service.• Deliver outstanding customer results in a complex and ambiguous environment.• Engage with visual merchandising, embrace change and setbacks, explore problem root cause, and collaborate alternative solutions with team members to improve diverse customer interactions.• Post-sale support including finance paperwork and POS integrated system.

Australia

• Ambassador in introducing new members to the timeshare club.• Inquisitive style of communication to explore motives, handle objections and provide solutions to a diverse range of customers.• Conduct accurate face-to-face sales presentations under ASIC guidelines to diverse customer demographics and achieve defined criteria sales target and high level of internal and external customer service.• Understand different clients’ needs and rapid data collection to improve the overall company customer service experience. • Educate and enhance product knowledge and different level points system to match potential members’ satisfaction.• Post-sale support including in-house finance paperwork, customer account set up, and online tutorials for club members.• Set and review monthly KPI performance goals and collaborate with team members best approach for resolution.• Assured quality standards were met by identifying strategies, qualifying potential customers, and cultivating potential lead generations for our products and services.• Enhanced overall technical support for Melbourne team in finance paperwork.• Produce training modules and PowerPoint presentation for team’s benefits.

Melbourne, Australia

♣ Achieved Best Sales Representative of 2nd Quarter 2019 for exceeding company target by 25%• Key person in introducing new owners to the South Pacific Club.• Facilitate interactive group presentations.• Conducted consistent and accurate sales presentations tailormade to variety of guests to achieve defined individual sales target and a high level of internal and external customer service.• Understand different clients’ needs through intrinsic data collection from rapid discovery and rapport building to improve the customer service experience and sales outcome.• Upgrade existing members and educated owners to different credit levels that satisfied their needs through Tele-sales calls, Livestreaming and Face-to-Face presentation.• Post-sale support including in-house finance paperwork, owners’ account set up, and online tutorials for club customers via CRM software systems like Salesforce.• Set and review monthly KPI performance goals and collaborate with management in exploring possible solutions to best exceed year to date (YTD) target.• Assisted different sales site in reaching monthly target KPI’s.• Assured quality standards were met by identifying strategies, qualifying potential customers, and cultivating potential lead generations for our products and services.

Melbourne, Victoria, Australia

• Operated and troubleshot printing machines. • Provided quality monitoring of plastic bottle supply and production to food and pharmaceutical companies. • Conducted meat trimming and boning. • Picked and packed seafood products supply for Coles and John West. • Operated forklifts for hydraulic hoses. • Operated machinery for the chicken nuggets supply for McDonalds. • 5S (Sort, Set in Order, Shine, Standardize, Sustain) conducted on regular basis by putting up things in order, cleaning and segregate what is necessary from what is not which includes but not limited to carton recycling and pallet repair.• Conducting RF Scanning process of order picking for online furniture company with the use of High Risk Forklift (Crown & Jungheinrich Order Picker)

Laverton, Melbourne Victoria

• Scaled, sealed and labeled the right amount needed for products. • Checked production and quality efficiency. • Developed behavior focused on devotion to work and accountability; drive "Making Quality Personal" mindset.