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As a B2B Technology Leader, I combine enthusiasm for helping clients to resolve their most pressing business challenges with a passion for building internal systems that enable organizations to thrive.I now oversee a 90+ member customer centric team with some of the industry’s lowest turnover rates. I make sure that our teams have the tools, resources, and motivation to excel, even as we scale to keep pace with 40% year over year net growth. Current responsibilities include: Global Customer Success, Technical Support, Professional Services, Implementation and our Academy Training Courses.I initially set out to be an accountant, but I quickly realized that my aptitude for analyzing data and crunching numbers was invaluable to early-stage tech organizations. From those data and financial information emerge a clear roadmap for strategic growth, market penetration, and sustainable client relationships that continually deliver value.Expertise:SaaS | Cloud ComputingSEOBusiness AnalyticsSupply Chain ManagementWeb AccessibilityEmployee Training and DevelopmentCustomer Success
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Chief Revenue Officer (Cro)Hoxhunt Nov 2022 - PresentHelsinki, Southern Finland, FiHoxhunt is a human risk management platform that combines AI and behavioral science to create and assign individualized learning paths that drive true behavior change and (measurably) lower human risk. -
Senior Vice President-Global Customer SuccessCloudinary Jun 2021 - Nov 2022San Jose, California, Us -
President & Global Chief Customer OfficerSiteimprove Jul 2018 - Jun 2021Bloomington, Minnesota, UsAs President of the US, responsible for $60m+ in revenue and over 170 employees. As CCO, responsible for $100M book of business globally and a team of 100+ customer success, support and professional services around the world. Acquired by Nordic Capital in September 2020. -
Executive Committee Board Member-TreasurerDisability Support International Nov 2016 - Dec 2018Red Wing, Mn, UsDSI is a mission-driven organization committed to building global relationships that foster the disability inclusion movement. As Board member and treasurer, I partner with our all-volunteer Board to guide strategic development, partner relations, and fundraising. -
Head Of SalesDrip Dec 2017 - Jul 2018Minneapolis, Mn, UsRecruited to lead transition to high-touch customer relationship model for sales and marketing platform for ecommerce.▶ Grew sales team from 0 to 8, average sale value 333%, and direct sales revenue from $0 to $1M in 6 months.▶ Drove 22% increase in number of annual contracts signed versus month-to-month platform subscriptions.▶ Built sales operations infrastructure including Salesforce.com launch, customer life cycle processes, and turnkey employee handbook to support shift from self-service to high-touch client engagement strategy. -
Director Of Sales And PartnershipsSiteimprove Jul 2015 - Dec 2017Bloomington, Minnesota, UsAs a member of Siteimprove North America’s leadership team, I was responsible for internal business strategy development and cultivate external partnerships that quadrupled revenue growth within 2 years. I lead a 55-member sales team, delivering tools and services that enhance web governance, web accessibility, and business analytics. With 6,000 customers in the United States spanning retail, government, hospitality, and higher education, I oversaw new business development as well as ongoing account management. I also launched a new channel partner program that now constitutes 10% of our total revenue. Upon joining this European organization in the start-up phase of its North American operations, I built and launched multiple programs that established a strong foundation for scalable growth. These included:▶ Employee engagement and recognition strategies.▶ An enterprise-wide onboarding process still in use today.▶ A 12-week sales development training program for new account managers. Our focus on empowering, training, and celebrating employees has delivered results including a higher-than-industry-average retention rate and 4X recognition as one of the Twin Cities’ Best Places to Work.Specialties: New Business Development, Sales Team Leadership, Talent Development, Talent Management, Organizational Culture, Channel Partner Programs, Business Strategy, SaaS Sales, Enterprise Sales, Employee Engagement, Client Satisfaction
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Senior Manager, Partner And Retail SalesSps Commerce Jan 2011 - Jul 2015Minneapolis, Mn, UsSPS Commerce is a leading provider of cloud-based supply chain management software. During my tenure, the organization grew from $10M to $150M in revenue. As we expanded rapidly, I earned a promotion to oversee a 14-member team generating sales that represented 40% of our total revenue. I tripled our account management to support our explosive growth and keep pace with our Fortune 1000 clients’ growing need for SaaS business intelligence tools and point-of-sale analytics. Key accomplishments:▶ Launched retail sales program for small- and medium-sized businesses that grew 8X over in 2 years.▶ Reengineered solution implementation that reduced timeline 66%.▶ Selected for competitive program targeting high-potential leaders. I continued to deliver outstanding sales results while concurrently building programs that targeted new markets and elevating our internal practices. I surpassed my own sales quotas by up to 250% and earned a place in the President’s Club in both 2012 and 2013. Specialties: SaaS Sales, Sales Organization Leadership, New Business Development, Retail Sales Programs, Client Satisfaction, New Business Development, Technology Sales, Team Leadership, Executive Collaboration -
Account ManagerSps Commerce Aug 2008 - Jan 2011Minneapolis, Mn, UsDuring my tenure as a senior account manager, I served as a trusted advisor to Fortune 1000 accounts including Target and Sports Authority. Working in close collaboration with executives and senior leaders within our partner organizations, I formulated solutions that closed sales while elevating and optimizing clients’ supply chains. While managing 250 retail, grocer, and distributor accounts, I: ▶ Outperformed sales quotas every year (156% in 2011, 108% in 2010, and 154% in 2009).▶ Won the Eagle Award reserved for top performers and was inducted into the Achievers’ and President’s Clubs. Specialties: National Account Management, Enterprise Technology Sales, Consultative Sales, Revenue Generation
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Sales ManagerWells Fargo May 2003 - Aug 2008San Francisco, California, UsLed 9 inside sales and underwriting representatives working and building relationships with over five hundred auto dealerships throughout the country.Increased sales capture rates and generated higher volume in certain territories throughout the country.Developed and lead teammembers to added responsibilities and promotions within Wells Fargo. Collaborated and partnered with several regional outside sales managers to grow sales, reduce fraud, and build stronger relationships.
Mike Carlson Education Details
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Viterbo UniversityAccounting
Frequently Asked Questions about Mike Carlson
What company does Mike Carlson work for?
Mike Carlson works for Hoxhunt
What is Mike Carlson's role at the current company?
Mike Carlson's current role is CRO at Hoxhunt.
What is Mike Carlson's email address?
Mike Carlson's email address is mi****@****ove.com
What is Mike Carlson's direct phone number?
Mike Carlson's direct phone number is +161225*****
What schools did Mike Carlson attend?
Mike Carlson attended Viterbo University.
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