Nicole Carlson Email & Phone Number

Murfreesboro, Tennessee, United States

Mankato, Minnesota

Minnesota, United States

Current responsibilities include supervising a team of Pricing Analysts to develop standard and non-standard pricing, document and train on new processes and procedures as well as develop and maintain systems and tools to create and manage pricing for complex converged network services proposals. Revenue assurance is also maintained as well as vendor relationships with off-net providers. Analyze network costs and vendor performance.

Mankato, Mn

Management resource for broadband, domain services, managed and hosted services and other fiber and data products and services. Core responsibilities include product development, project management, process flow development, product analysis, sales training, market research, technical support, Customer Care support and training, and interfacing with several internal company departments and vendors.* Develop and manage multiple business reports and compile information for sales and subscriber analysis.* Develop and manage content and updates of the Enventis.com website (www.Enventis.com) and Enventis.net in regards to the online presence of broadband and business data related services.

My core responsibilities as the Sr. Product Specialist for Switched Services include analyzing competitive ISP offerings, recommending price changes and promotional offers based upon market conditions, as well as assessing and providing recommendations for new value-added services for additional revenue opportunities and customer retention. The core of my responsibilities has been to manage several products and team projects associated with implementing HickoryTech’s value-add services including junk email filtering, filtered content, email, web hosting and content packages. Other responsibilities include maintaining the design and functionality for the .net website as well as the HickoryTech Agent websites. I am the lead contact and Agent support for 10 Minnesota agents and 12 Iowa agents.

Coordinated the marketing, advertising and album production of eight unique direct mail product linesgenerating twenty-million dollars in sales within the wedding and personal stationery markets.Responsible for production scheduling, copy writing, special projects coordination, new productdevelopment, sales analysis, budget preparation, customer correspondence, typesetting, pricing,competitor analysis, employee training, customer service and marketing research.