Patty Carlson Email and Phone Number

Served as EA to this top Microsoft executive, handling day-to-day support needs, calendar management, extensive domestic/international travel planning, and communications to and from his office. Planned out the next fiscal year while there and worked on preparing him effectively for several high-profile field tours.

Led the planning/execution of this technology firm's exhibition in the massive CES2012 industry trade show, serving as single point of contact for all budgeting, staffing, event booth production, and communications needs related to the event. Also arranged two special Business Development suites that allowed the company to meet successfully with hundreds of technology influencers and decision-makers during the conference.

Managed the business governance forum for this global group led by Microsoft’s COO, involving a 50-member executive-level committee charged with meeting six times a year. Defined and drove the business processes and strategy behind all event communications, speakers, content development and distribution, minute-taking, and event feedback/evaluation components. Tracked governance action items. Additionally held "community owner" role responsible for on boarding new executive members/teams into the forum.

TechReady is a twice-yearly 5-day internal technical readiness event held for 6,000 full-time Microsoft employees, generating approx. 1,100 unique pieces of content across 14 technical tracks. Responsible for planning and executing the TechReady Communication Framework for the event, including executive communications, attendee communications, branding, video production, graphical assets, website strategy and implementation, and post-event executive summary development. Additionally developed and led the attendee Registration and Allocation requirements/processes in a way that maximized the utilization of the event's time frame, resources, and capacity

Led the planning/implementation of a two-year Customer and Partner Experience change management program designed to help employees understand the Microsoft customer experience. This program involved 240+ participants and 4 distinct program stages. Drove all program marketing, communications, event management, content development, tool development, and reporting components.Additionally project-managed an end-to-end usability/customer experience project and worked on a special project to define the process by which subsidiary marketing teams would survey and communicate feedback to customers. This process was adopted by Microsoft teams in EMEA (Europe, Middle East, Africa), Australia, Brazil, Japan, China, and Korea effectively and became selected as a corporate Best Practice.

Provided comprehensive executive-level support to Mr. Orlando Ayala, GVP of a worldwide group of 35,000 employees. Handled proactive planning and management of Mr. Ayala's schedule, ensuring time was properly allocated to maximize his productivity and meet business goals. Monitored all meeting prep materials and managed all communications to/from the GVP office, prioritizing and taking appropriate steps to handle all requests and inquiries. Performed complex domestic/international travel scheduling. Led planning for the SMSG Leadership Team annual framework, as well as Fiscal Year planning for the GVP office

Provided executive support to SVP, Dr. Rick Rashid, managing a mix of complex scheduling, travel planning, speaking engagement booking, PR requests, and customer field visits. Ensured Dr. Rashid received timely and appropriate preparation materials. Acted as project manager for web design, implementation, and process planning of an internal site. Led 12-member administrative staff for the organization.