Sarah C.
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Sarah C. Email & Phone Number

Content Strategy | Knowledge Management | Talent Development Don't be a know it all, be a learn it all! I specialize in unleashing the collective knowledge and individual talents within organizations. at eBay
Location: Salt Lake City Metropolitan Area, United States, United States 8 work roles 2 schools
1 work email found @ebay.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 86%

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Current company
eBay
Role
Content Strategy | Knowledge Management | Talent Development Don't be a know it all, be a learn it all! I specialize in unleashing the collective knowledge and individual talents within organizations.
Location
Salt Lake City Metropolitan Area, United States, United States

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Sarah C. is listed as Content Strategy | Knowledge Management | Talent Development Don't be a know it all, be a learn it all! I specialize in unleashing the collective knowledge and individual talents within organizations. at eBay, based in Salt Lake City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at ebay.com and a matched LinkedIn profile for Sarah C..

Sarah C. previously worked as Sr. Manager, Content Strategy and Governance, Core Tech at Ebay and Manager, Global Content and Knowledge Management at eBay Inc at Ebay. Sarah C. holds Art History from University Of Utah.

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*@ebay.com
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About Sarah C.

I am a driven, authentic leader and builder of highly effective teams. I am passionate about unleashing both the collective knowledge and the individual talents within organizations. With these strengths, combined with a results-driven mindset, deep organizational agility, and a talent for strategic thinking, I create tremendous value for the organization.-Experienced Knowledge and Content Manager with Certification in Knowledge Centered Support (KCS) principles.-Dedicated customer support technology leader with 24 years of experience at eBay. Strong background in Global leadership, Knowledge Management, Content Strategy and Content Management -10+ years Global leadership experience-Demonstrated track record managing high end Customer Support teams focused on Business Development, Profitability and Seller Coaching. -Excellent record of Program and Project Management in Knowledge Management, eBay Seller Outreach, eBay Seller OnRamp and eBay Seller Strategies teams.-Respected builder and leader of customer-focused teams; I instill a shared, enthusiastic commitment to customer loyalty as a key driver of our company goal attainment. An active eBay user, I have strong business acumen and ecommerce savvy. I have been commended for my flexibility, ability to build strong relationships across teams and organizations and ability to move the business forward, even when facing ambiguity.Specialties: -Certified in KCS (Knowledge Centered Support) principles -Content Strategy-Content design-Knowledge management-Global leadership and talent development-Localization-Process development-Process improvement-Content Governance-Change Management-Communications strategy-Relationship Building-Customer Support Operations Management-Program Development and Management-Coaching and Developing People-Information Design-Experience with Oracle Knowledge/Inquira, Talisma and Salesforce-Content Development -Quality Assurance-Business Development

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Sarah C.'s current company

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eBay
Ebay
Content Strategy | Knowledge Management | Talent Development Don't be a know it all, be a learn it all! I specialize in unleashing the collective knowledge and individual talents within organizations.
Website
ebayinc.com
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8 roles

Sarah C. work experience

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Sr. Manager, Content Strategy And Governance, Core Tech

Current
Ebay

San Jose, CA, US

  • Responsible for content strategy and governance for eBay's self, guided and assisted customer service digital content, including the localization processes
  • Responsible for defining and developing content creation and development standards, processes and governance
  • Responsible for overseeing the Portfolio of content work across content strategy and design teams; including intake and estimation against ideas, projects and initiatives
  • Responsible for training curriculum and delivery for content team
  • Core team member in the governing body that approve all customer emails at eBay, ensuring they meet Brand, Voice and tone guidelines
  • Direct management of 9 globally disbursed content strategists and many contractors / freelancers
Sep 2020 - Present

Manager, Global Content And Knowledge Management At Ebay Inc

Ebay

San Jose, CA, US

  • Responsible for all content and knowledge assets within the eBay Customer Service knowledgebase globally, supporting anywhere from 6-32 languages and the localization processes
  • Selected for an elite Women’s Leadership Development course in May 2018; course is called Women’s Initiative Network North America (WINNA) and it covers topics such as networking, self-awareness, personal branding.
  • Hold 2nd level management of 3 globally dispersed teams: North America Content Management, European Content Management, and Global Knowledge Operations
  • Oversee 3 Managers, 16 Content/Knowledge Managers, and 15 contract and freelance writers
  • Serve as knowledge management subject matter expert, regularly identifying and presenting knowledge management needs to Senior Leadership to enable informed decision making on future initiatives and programs
  • Responsible for administering a $1M contractor/consultant budget in addition to managing the KM Unit budget
Aug 2016 - Sep 2020

Manager, Global Knowledge Management Operations

Ebay

San Jose, CA, US

  • Sponsored by a Sr Director and HR Business Partner to participate in a week-long eBay Emerging Leaders Program, followed by 6 months of peer mentoring; selected due to outstanding collaboration efforts and observed.
  • Held responsibility for 2nd level management of an expanding organization, overseeing Team Leaders, Knowledge Management Specialists, Knowledge Managers, Business Analysts, and Process Specialists
  • Served on multiple high-profile transition leadership teams known as “Strategic Programs for Global Customer Experience,” to provide expertise in knowledge management and Customer Support technology
  • Proactively proposed and led an Employee Engagement initiative affecting 300+ people organization wide; led global group of 40 volunteer culture champions & facilitated sessions brainstorming improvement opportunities
  • Led organization wide programs on Manager Effectiveness and Decision-Making topics and passed on feedback to VP in monthly one on one meetings; over 1-year, improved Manager Effectiveness scores from 77% to 87% and.
  • Led “Situational Leadership II Training,” a comprehensive online training for 230+ individual contributors and 40+ leaders and emerging leaders, that led to a 5% increase in Leadership Effectiveness scores on employee.
Mar 2012 - Aug 2016

North America Knowledgebase Project Coordinator

Ebay

San Jose, CA, US

  • Managed a team of business and content analysts responsible for all authoring, publishing, and optimizing of content used by North America customer support teammates
  • Managed search team members responsible for all inquiry search and dictionary management, including implementation of new locales across the globe
  • Managed a portfolio of customer support knowledge content projects related to annual seller releases
  • Developed an integrated content system responsible for housing 1700 knowledge articles
  • Documented and maintained FAQs, customer and teammate workflows, and internal customer support policies
  • Aided international support centers through the sharing and implementation of best practices
Sep 2009 - Mar 2012

Supervisor, Top Seller Account Management

Ebay

San Jose, CA, US

  • Led a team of 22 Account Managers responsible for helping the top 1% of sellers in Technology, Home & Garden, and Fashion to manage and grow their businesses on eBay
  • Increased profitability of sellers and decreased risky selling behaviors by educating on selling policies and best practices for transacting on eBay
  • Held coaching sessions and monthly call reviews with each Account Manager to help them develop business plans for their accounts
  • Oversaw service level and queue management for phone and email channels
Nov 2008 - Sep 2009

Supervisor, Seller Onramp

Ebay

San Jose, CA, US

Jul 2006 - Apr 2009

Supervisor, Seller Outreach

Ebay

San Jose, CA, US

Sep 2005 - Jul 2006

Customer Support Supervisor

Ebay

San Jose, CA, US

Oct 1999 - Sep 2005
Team & coworkers

Colleagues at eBay

Other employees you can reach at ebayinc.com. View company contacts →

LC Laura Curtis Laura Curtis Colleague at EbayPortage, Indiana, United States, United States View → HC Hp Clubs Hp Clubs Colleague at EbayGampaha District, Western Province, Sri Lanka, Sri Lanka View → DL Dasun Lahiru Dasun Lahiru Colleague at EbaySri Lanka, Sri Lanka View → HC Haider Chaudhry Haider Chaudhry Colleague at EbayManchester, England, United Kingdom, United Kingdom View → ZD Zhexuan Dong Zhexuan Dong Colleague at EbayMountain View, California, United States, United States View → RF Robert Fuller Robert Fuller Colleague at EbayManchester, New Hampshire, United States, United States View → AM Ashley M. Cruz Gomez Ashley M. Cruz Gomez Colleague at EbayWaterbury, Connecticut, United States, United States View → KS Keith Scherffius Keith Scherffius Colleague at EbaySalt Lake City Metropolitan Area, United States View → JC Jose Castro Jose Castro Colleague at EbayAustin, Texas Metropolitan Area, United States View → PJ Praveen Jayawardhana Praveen Jayawardhana Colleague at EbayKegalle, Sabaragamuwa Province, Sri Lanka, Sri Lanka View →
2 education records

Sarah C. education

Art History

University Of Utah

Education record

East High School
FAQ

Frequently asked questions about Sarah C.

Quick answers generated from the profile data available on this page.

What company does Sarah C. work for?

Sarah C. works for eBay.

What is Sarah C.'s role at eBay?

Sarah C. is listed as Content Strategy | Knowledge Management | Talent Development Don't be a know it all, be a learn it all! I specialize in unleashing the collective knowledge and individual talents within organizations. at eBay.

What is Sarah C.'s email address?

AeroLeads has found 1 work email signal at @ebay.com for Sarah C. at eBay.

Where is Sarah C. based?

Sarah C. is based in Salt Lake City Metropolitan Area, United States, United States while working with eBay.

What companies has Sarah C. worked for?

Sarah C. has worked for Ebay.

Who are Sarah C.'s colleagues at eBay?

Sarah C.'s colleagues at eBay include Laura Curtis, Hp Clubs, Dasun Lahiru, Haider Chaudhry, and Zhexuan Dong.

How can I contact Sarah C.?

You can use AeroLeads to view verified contact signals for Sarah C. at eBay, including work email, phone, and LinkedIn data when available.

What schools did Sarah C. attend?

Sarah C. holds Art History from University Of Utah.

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