As a Site Reliability Engineer at Cisco, I play a key role in maintaining and evolving the reliability, scalability, and performance of critical infrastructure. My contributions include:• Leading efforts within the Network Engineering & Operations Team to drive optimization and reliability improvements across global platforms.• Designing and implementing automation frameworks that streamline operations, minimize manual interventions, and enhance uptime.• Proactively monitoring systems to diagnose and resolve infrastructure and application issues, ensuring uninterrupted service for end users.• Collaborating closely with cross-functional teams globally to refine CI/CD pipelines, driving efficient and seamless feature deployments.• Utilizing advanced monitoring and observability tools to detect potential performance bottlenecks and ensure proactive issue resolution.• Overseeing incident response strategies and conducting thorough post-incident reviews, constantly enhancing system resilience and minimizing downtime.• Engaging in swarm work with my team to collectively resolve high-impact projects and day-to-day operational incidents, demonstrating strong collaboration and effective teamwork to deliver fast, reliable solutions.

As a Technical Consulting Engineer I had taken on a diverse range of responsibilities that contributed to the successful operation and maintenance of enterprise networks for Cisco customers. These tasks include:• Member of the Enterprise Routing & Switching Team, focusing on the implementation and support of Catalyst 9K switches and related technologies.• Provide troubleshooting and configuration assistance for a wide range of network issues, from catastrophic outages to routine configurations.• Regularly communicate with clients, both domestically and internationally, to ensure smooth network operations and prompt issue resolution.• Leverage moderate to complex lab setups to recreate and solve network problems, improving overall network stability and performance.• Collaborate with Cisco partners, Account Teams, and other TAC engineers to effectively diagnose, debug, and resolve network issues.• Expertly manage customer expectations and experiences from initial contact to final issue resolution.

As a Support Engineer at TVU Networks, I held a full-time position responsible for the following tasks:• Engage with clients both domestically and internationally through phone, email, and Skype, addressing their inquiries and issues related to TVU equipment.• Remotely access TVU devices using Linux OS, SSH, and Teamviewer for troubleshooting, configuration, and updates.• Conduct routine maintenance and management of TVU transmitters, receivers, servers, and networks to ensure optimal performance.• Maintain detailed records in Salesforce to facilitate future support efforts and safeguard the company's interests.• Oversee device pairing and management using in-house TVU software and databases for seamless backend operations.

In this student associate role, I spearheaded the creation of a mental health and wellness app for Winston-Salem State University's dedicated department. My key responsibilities included:• Leading and coordinating the project team to ensure timely delivery and adherence to design specifications.• Developing the application to fulfill business requirements and conducting thorough testing of each functionality for quality assurance, resulting in a product that meets client expectations.• Utilizing Swift and Java programming languages, in conjunction with the AppyPie development platform, to build a robust and user-friendly application.• Successfully delivering an app that served over 5,000 students, enhancing their access to mental health and wellness resources.

In this student research position, I was involved in the in-depth exploration of database technology. My responsibilities included:• Investigating Access Control Policy Translation and its implications for database security and management.• Examining the intricacies of Database Verification functions, focusing on their role in maintaining data integrity and accuracy.• Delving into the concept of Minimization within Heterogeneous Data Federations, and its impact on optimizing data storage and retrieval processes.

During my three-year tenure as a versatile student worker, I gained valuable experience working in various departments and taking on diverse responsibilities.• Demonstrated strong work ethic by mastering new roles and consistently delivering high-quality work.• Established a reputation as a reliable and dedicated team member, willing to tackle challenging tasks others might avoid.• Administrative tasks: provided telephone customer service and performed clerical work.• Security: ensured materials were properly checked out before patrons exited the library.• Circulation Desk: managed book checkouts, catalogued materials, and organized bookshelves.• Multimedia: filmed campus events and edited both print and video media for publication.• Tech Services: registered books and updated the library database as needed.