Carlton Wright Email & Phone Number

Winston Salem Nc

Support and be committed to the mission, vision and values of the company by delivering seamless, energetic and innovative service solutions to increase stakeholder satisfaction and retain customers.Utilize probing and creative problem solving methods to resolve foundational customer inquiries on first contact. Document corrective measures and provide instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries.Identify and obtain information and records from customers, members, providers and/or employer groups to correct/update information, claims and membership records when necessary.Recognize patterns of inconsistent and/or inaccurate claims filing practices among customers and providers, educate customers and providers on acceptable BCBSNC practices and policies.Perform phone/email outreach to BCBSNC vendors and business partners to resolve service issues.Identify, understand and anticipate customers’ unexpressed needs and concerns in a caring manner.Work collaboratively with Sales, Healthcare and Network Management partners to further optimize customer, employer group and provider relations by identifying opportunities to promote stakeholder programs. Promote programs, making sound decisions to apply the most appropriate “stakeholder centric” course of action to respond to needs.Educate and encourage customers on use of alternative delivery channels including self service, web, etc. Identify and communicate process, product or systems improvement opportunities to improve the overall stakeholder experience. Interface with local, state and federal governmental entities and plan participants regarding BCBSNC products, services and policies

Winston Salem Nc

Job Placement and employment recruiting Conducted interviews, reviewed applications, Proficient in using internet in hiring process, onboarding hiring and handled all employee benefit concerns; Performed Quality Audits manage day-to-day business provided leadership and direction to team and set team goals and expectations Performed employment document verification; Scheduled work for employees weekly; Supervisor/Manager for 140 employees at all times; Processed payroll on a weekly basics. Handled drug screens for client at onsite location; Implemented safety training programs and ensured compliance with risk related policies; Provided onsite classroom safety training for employees; Conducted accident safety investigations and audits; Performed monthly safety inspections of plants; Acted as primary liaison between managers and corporate risk management, working closely with Human Resources at onsite locations; Monitored workers comp. logs and investigated workers comp. claims; OSHA forklift trainer;

Lewisville Nc

Performed Cycle Counts; Conducted inventory adjustments and inventory transfers; Forklift Operator (sit down stand up and cherry picker);

Winston Salem Nc

Supervised cashiers; Assisted with store loss prevention; Operated cash register when required conducted monthly employee training and conducted employee evaluations; Assist customers as needed; Interviewed, hired, and trained new associates;

Durham Nc

Responsible for payroll for 85 employees; Responsible for temporary staff headcount, accounts payable, accounts receivable; Reconciliation of expense reports and petty cash accounts monthly and vendor invoices; Preparation of new hire packages; Benefits coordinator; Maintained Excel spreadsheet for daily and monthly expenses; Input and tracked all invoices monthly; Coordination of all employee activities and events; Performed safety inspections and safety training monthly; Completed safety reports for OSHA compliance

Research Triangle Park

Planned daily schedule for 50 employees in a production environment; conducted weekly team meetings to resolve quality, production, and employee issues; Maintained adequate headcount to meet daily efficiencies; Conducted monthly one-on-one sessions to discuss availability, sick time, and vacation; Maintained temporary reports and time sheets for Manpower employees weekly; Processed payroll for all employees weekly; Planned and maintained weekly schedule for production for department; Responsible for monthly mini -physical inventory; Attended daily production meetings to ensure customer service objectives were met; Compiled paperwork for department to meet customer requirements; Trainer and Super user for BAAN and EPIC for all employees in department; Lead director for correcting recalls and for ordering parts; Created blanket purchase orders for area; Created rework orders on BAAN; Created, modified, and transferred production orders accordingly