Jifflenow is the leading cloud-based enterprise Meeting Automation Platform (MAP) for B2B events. We help companies accelerate their sales cycles by making it simple to schedule, track, and analyze meetings with prospects and customers at in-person and virtual events.- On-board new Jifflenow customers by proactively answering their queries and configuring their event in the test and live instances of Jifflenow products.- Be a trusted advisor for customers and solve customer queries, complaints, and requests via phone, emails, live chats and video-conferencing.- Escalate and follow up with the product support and development teams on any software issues to ensure timely resolution- Provide online demos, training, and walk-throughs of the Jifflenow product features to customers. Suggest, identify and implement the right solutions to the customer.- Capture customer feedback, suggestions, and inputs and funnel them as product features and future enhancements- Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers- Drive adoption of Jifflenow within assigned accounts through a continuous increase in valueleading to renewal and potential for new business- Facilitate a seamless customer onboarding process, ensuring a smooth ‘go live’ and introduction for the Customer from the outset- Support Account Managers with customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe- Create, contribute to and proactively seek opportunities to educate across the company on industry knowledge and customer best practices- Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them

The Executive Assistant to the Chief Executive Officer (CEO), Chief Operating Officer (COO) / Chief Financial Officer (CFO), Chief Investment Officer (CIO), Chief Technology Officer (CTO), and General Counsel, provides executive support in a dual-reporting relationship. The Executive Assistant serves as the primary point of contact for internal and external constituencies on all matters pertaining to the offices of the CEO, COO/CFO, CIO, CTO, and General Counsel. The Executive Assistant also serves as a liaison to the Board of Directors and senior management team; organizes and coordinates executive outreach and external relations efforts and oversees special projects. Manages multiple work streams simultaneously, anticipates the needs of the executives, and responds independent of direction.

Provides comprehensive senior executive-level administrative support to the CEO, President and senior executive staff to include: complex calendaring; processing of all invoices; expense report reconciliation; frequent complex travel arrangements; executive-level communications and presentations; complex meeting arrangements for internal and external executives; digital filing; webpage creation and maintenance; ordering of supplies; office equipment selection, setup and maintenance; computer network and peripherals ordering, configuration and maintenance; PC and PC-based software expert; advanced Microsoft Office skills.

Dedicated to the support and success of the North American HP Partner Portal web pages with a focus on content and web publishing tools and partner TPE (total partner experience). This position requires SME level experience in SaaS products to include Vignette, Partner Portal Publisher (3P) and Concentra, in addition to providing training on each, to both clients and partners. This position requires excellent time management skills, project management skills, and communication skills both oral and written. Continuously required to attend and host meetings and to actively participate in providing solutions. The ability to meet timelines, while managing to the series of meetings, is critical. Performed as a consultant to HP internal and external clients on web content, layout, and support. Collaborate with peers and management to optimize projects. As the WorkFlow Manager for all content publishing requests, I analyze requests and dole out projects to newly trained editors, based on their current skillset and bandwidth. I shadow each of these projects to provide knowledge share, all the while, handling the large, complex projects. I meet with my newly trained editors, on a daily basis, and communicate status of all open projects. I also brief the team in our weekly SMEs/Leads meeting, regarding status of all projects.