Carl Traina Email & Phone Number

Sound Beach, Ny, Us

Nashville, Tennessee, Us

Job Description:Responsible for the implementation, and testing on Cardiology products, as well as providing Teir2 level of technical support and troubleshooting (hardware/software/network) to both internal and external customers. This includes installing and unpacking hardware, installing/upgrading/configuring servers, and workstations, to ensure that system performance is in accordance with specifications for optimal patient care/regulatory requirements. Responsible for integration of Cardiology’s solutions with other and 3rd party products.Responsibilities:Deploying, implementing, and configuring all purchased Cardiology products and solutions.Performing software and hardware installation and/or upgrade, system configuration, quality testing, and documentation according to defined processesResolve technical problems, analyze, and evaluate issues that may occur during implementation. Own issues and be the customer focal point through resolution as it transitions between support tiers.Validate system performance and perform Final Quality Assurance for finished systems as assigned in accordance with the Enterprise Imaging quality system.Provide customer remote/onsite & on-call support as requiredValidate site readiness (network performance testing & infrastructure compatibility).Perform operating system and proprietary software patchingTroubleshoot incidents, identify root causes, fix, and document issues, and implement preventative measuresEmploy exceptional problem-solving skills with the ability to see and solve issues before they affect customer productivityPerform basic data migrationLiaise with customers (clinical & IT) and other vendorsLiaise with internal teams, including R&D, Support, Systems Engineering, Production, and Sales as required to deliver on customer requestTransition deployed product to the support departmentLead or participate in process improvement initiatives

Kingston, Ny, Us

• Support multiple customers remotely and onsite support.• Server Support of Windows Server 2012, Server 2008 R2, Server 2003.• Support MS Office 365, MS Outlook and all Office applications., • Setup Desktops• Proficient using TeamViewer for remote support and Remote Desktop• Performed installations, upgrades, backups and troubleshooting on-site customer locations. • Upgraded and configured all Network Hardware and Software.• Support LAN/WAN, Hardware and Software• Removed Viruses and Malware from user laptops and desktop.• Proficient with Symantec EndPoint Virus Software (Server and Client)• Working Knowledge of Zscaler Web filter and Zscaler Administrator• Proficient with SpiceWorks Ticketing System• Created and Taught ChromeBook Class for Company• Mimecast Administrator• Experience working with PowerShell Scripting• Website Designer (www.mhbic.org) developed using Word Press

Rueil Malmaison, Paris, Fr

Provide on-site Onsite technical assistance and troubleshooting (Hands & Eyes touch support) for remote System Administrators (SA's)/technical support teams in the Unix & Client Server / Data Center 24x7x365 support environment. Working with server hardware and OS (Windows and Unix (Aix, Linux, or Solaris) to be able to successfully complete Tier 2 tasks such as- Adding or removing hot-swap components- Moving cables around for problem determination.- Server Sun setting (Assist SA with specific tasks per a defined process).- Reseating drives or memory in server- Confirm Network Connectivity (Assist SA with problem determination and verification process).- System logs (Load, Verify and confirm system defect data).- Create System boot disk under the direction of SA's.- Upgrade disk drive capacity by installing new or additional drives.- Assure timely delivery of system logs affiliated with outages to SA's.- Support during planned, routine style maintenance activities.- Perform other tasks requiring a similar skill level and duration where the activity can be scheduled.- Moving a client KVM to another server or system for client to perform remote troubleshooting and maintenance.- General tasks associated with restoration of services including entering commands according to detailed instructions and relaying system responses. (Under direction of SA).- Power Cycling (Reboot) servers working remotely under System Administrator's direction.- Create System CD's and boot disks for support.- Check server health (Determine if power lights / other error lights are on)Working Data Center Facilities infrastructure - Hands & Eyes support for the remote data center facilities team including visual confirmationNLyte Administrator- Load Create and update Inventory of Data Center with NLyte 3D Virtualization Software.- Help Complete entire IBM Southbury CT Data NLyte Inventory- Helped and Trained other in how to use NLyte Software

Brewster, Ny, Us

• Support multiple customers remotely and onsite support.• Server Support of Windows Server 2012, Server 2008 R2, Server 2003.• Support MS Office 365, MS Outlook and all Office applications., • Setup Desktops• Proficient using TeamViewer for remote support and Remote Desktop• Performed installations, upgrades, backups and troubleshooting on-site customer locations. • Upgraded and configured all Network Hardware and Software.• Support LAN/WAN, Hardware and Software• Removed Viruses and Malware from user laptops and desktop.• Proficient with Symantec EndPoint Virus Software (Server and Client)• Working Knowledge of Zscaler Web filter and Zscaler Administrator• Proficient with SpiceWorks Ticketing System• Created and Taught ChromeBook Class for Company• Mimecast Administrator• Experience working with PowerShell Scripting• Website Designer (www.mhbic.org) developed using Word Press

•Support multiple customers remotely and onsite support.•Server Support of Windows Server 2012,SBS Server many versions, Server 2008 R2 and 2003.•Support MS Office 365, MS Outlook and all Office applications., •Setup, Support and configure MS HyperV Server environments•Setup Desktops and Servers for Customers•Proficient using Logmein Central and GoToAssist for remote support and Remote Desktop•Performed installations, upgrades, backups and troubleshooting on-site customer locations. •Upgraded and configured all Network Hardware and Software.•Purchased Setup and Installed and maintained Dell SonicWall Firewall.•Support LAN/WAN, Hardware and Software•Removed Viruses and Malware from user laptops and desktop.•Proficient with N-Able Network Management Software•Proficient with StorageCraft ShadowProtect Backup Software•Proficient with BackupExec Backup Software•Proficient with TrendMicro Worry Free Anti-Virus Software(Server and Client)•Proficient with Symantec EndPoint Virus Software (Server and Client)•Working Knowledge of Google’s Postini Spam filter •Proficient with AutoTask Ticketing System

Oversee all aspects of the company Information Systems and Office Operations. Manage 40 plus employees across two shifts over multiple locations. Manage multiple scanning projects on an ongoing basis. Setup, configure and support all new projects. Support all hardware and software issues. Increased production output to new highs within 3 months. Successfully, setup and implement largest project in company’s history. Install and setup new server and scanning software. Work directly with customers on projects and billing.

New York, Ny, Us

Support all hardware and software issues in the United Nations Development Program. Support multiple locations with hands-on and onsite support completing trouble tickets. Implement video conferencing, System upgrades and various support issues.

Leesburg, Florida, Us

Implement hands-on and onsite support of nine Central Florida locations. Troubleshoot all firewall and router issues. Coordinated printer, new hardware and software installs. Supported and handled all issues related to Windows XP Pro, MS Office products and TIER health-related ERP program. Supported Symantec Antivirus and implemented HIPAA Compliance Standards. Supported Avaya PBX system and T1s at location, including wiring and cabling. Independent performance on majority of projects and locations.

Altamonte Springs, Florida, Us

Managed and supported Network of 35 plus users and acted as the final escalation point on all Firm hardware, software and PBX issues.Supported and handled all issues related to Windows XP Pro and MS Office products. Supported CRM System called CAPS with a MS SQL backbone. CAPS were a database that stored all client resumes. Performed all maintenance and upgrades to the MS SQL database and upgraded/maintained MS SBS 2003 Server. Managed system inventory and procedures, as well as disaster recovery. Created advance Excel and Access files for users for Commission monitoring of sales associates, including President and CEO.Project leader of 2 office expansions including T1 lines and upgrading PBX system. Managed and negotiated the printer leases.

Us

Managed all network and telecommunication systems for 4 domestic and 3 internation locations for 400+ users. Hired, trained and supervised all technical support personnel and consultants. Researched and evaluated new ERP software and hardware for system upgrade. Planned and upgraded firm from Novell to Microsoft (server and e-mail systems)Introduced, planned and setup video conferencing between New York and Hong KongSetup and installed Blackberry Enterprise server. Configure and setup remote AS400 systems in warehouses and representative offices.

Brussels, Brussels Region, Be

Served as Senior Systems Admin, Exchange Admin and Project Manager on various projects. Planned and directed installation, configuration of video conference system between New York, Brussels and Hong Kong offices. Project Manager for installation, configuration, testing and implementation of SWIFT Alliance payment System. Supported trading room applications and traders (Front-end, Dealing systems, and Servers). Core member of Disaster Recovery Team for IBM AS400, SWIFT and Office Operations. Created and maintained all system procedures and documentation. Created and managed annual budget, including procurement of all hardware and software

Amsterdam, Nl

Federal Funds daily position (400 m) Grand Cayman Islands daily position (1.2 Bn). Dealt with corporate customers and banks directly, Assisted in FRAs (Swaps), Repos, Government bonds and Bankers acceptances.

Bstm, Technology Management

Education record

Education record