Technical Support Manager
CurrentProviding technical support for the Blackboard eLearning Product Suite
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@blackboard.com
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Carl Wheeler is listed as Technical Support Manager at Blackboard Inc. at Blackboard Inc., based in Honeoye, New York, United States. AeroLeads shows a work email signal at blackboard.com and a matched LinkedIn profile for Carl Wheeler.
Carl Wheeler previously worked as Technical Support Manager at Blackboard Inc. and IT Consultant at Eastman Kodak Co., Inc. Carl Wheeler holds Aas, Information Technology/Computer Science from Corning Community College.
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QUALIFICATIONS and SKILLS:Expert in Microsoft Windows NT/XP/2000/2003, Active Directory, Infrastructure Design and Implementation; Experience with a wide array of Microsoft Business Software and diverse technical environments (Windows, Unix, Linux, DNS/DHCP, X.500, PKI, WSUS, Tivoli etc.); Project and team management; Excellent verbal and written communications; Demonstrated ability to translate technical information to end-user and management terminology; Excellent ability to define requirements and develop business oriented solutions with attention to quality and ROI; Extensive training and certificationsSpecialties: Microsoft Windows (All Versions Desktop/Workstation/Laptop & Server), Active Directory/X.500, IT Project Management, TCP/IP, Written & Verbal Communications, Technical Analysis & Design
Listed skills include Technical Support, Infrastructure, Blackboard, and Kodak.
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Providing technical support for the Blackboard eLearning Product Suite
Managed project to upgrade global Windows Infrastructure to Windows Server 2003 including upgrade/implementation of PKI, Active Directory Services, and migration from SUS to WSUS for software updates. Project complete ahead of time and under budget.
Architected, designed, and implemented the corporate Windows NT infrastructure for Kodak's global environment. Designed and implemented Active Directory and associated services for Kodak's global environment. Technical lead for the Global Windows Service Line. Product Custodian for Windows OS and Active Directory. Technical Knowledge Expert for Windows NT/2000/2003 for WWIS organization. Level III technical support for Windows NT/2000/2003 with direct linkage to Microsoft Premier Support. Defined standards and procedures for global Windows environment. Trained and led five member team for US Operations.
Responsibe for the Global MS Windows Infrastucture. Active Directory, SUS/WSUS, PKI, 30000 workstations & 1500 Servers. Interface between management and technical community, Liason to Microsoft. Defined policys and standards and mapped future technology roadmap.
for a mixed interconnect VAXcluster supporting a wide variety of business and manufacturing applications. LAN Manager (Decnet/IP) and Pathworks Administrator (DOS/MAC). Responsible for all hardware and software evaluation, purchase, installation, and maintenance. Managed all operational aspects of the system environments including tuning, troubleshooting, networking, writing and implementing new procedures, account and security control, operator training, and Level III support. Team leader providing direction and standards for all VAX/VMS platforms within Kodak. Provide technical consulting and assistance for VAX/VMS platforms within Kodak. Initiated and lead downsizing and consolidation efforts.
Responsible for the operation and maintenance of a large CI based VAXcluster and the Administrative IBM 3083. Initiate and coordinate IBM job stream schedules, investigate and troubleshoot problems on both platforms, provide technical assistance to users and programmers, and conduct training for new personnel. Assist with management and maintenance of academic UNIX and OSF-1 environments and networking activities.
In charge of all phases of operations for the Laboratory Technologies VAX/VMS platform including network implementation and control, applications support, user account control, hardware and software installation and maintenance, backups and restores, and user support and training.SPECIALIZED TRAINING:-Microsoft Certified Professional -Microsoft Visual Basic and Host Scripting Essentials-CompTIA Server+-CompTIA Security+
Activities and Societies: Computer Science Club3.85 GPA and Honors
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Carl Wheeler works for Blackboard Inc..
Carl Wheeler is listed as Technical Support Manager at Blackboard Inc. at Blackboard Inc..
AeroLeads has found 1 work email signal at @blackboard.com for Carl Wheeler at Blackboard Inc..
Carl Wheeler is based in Honeoye, New York, United States while working with Blackboard Inc..
Carl Wheeler has worked for Blackboard Inc., Eastman Kodak Co., Inc, Eastman Kodak, Eastman Kodak Co., and Rochester Institute Of Technology.
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Carl Wheeler holds Aas, Information Technology/Computer Science from Corning Community College.
Carl Wheeler is listed with skills including Technical Support, Infrastructure, Blackboard, and Kodak.
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