Dr. Carl Thomas Wills, Ph.D., Mba Email and Phone Number

Current adjunct professor for online learning.

Manage the development of the organizational strategy, leadership, and the customer experience (CX) mapping, including the design, configuration, and testing of multiple projects worldwide. Identify training needs and map out development plans for clients from design through implementation. Collaborate with other team members to develop solid functional and technical skills while employing CX applications for clients from a variety of industries including Cisco, Hewlett Packard Enterprises, Intel, Biotech, Janssen, Roche, Cummings, and Diesel. Increased customer satisfaction by 36%, saving clients $1.5M annually by successfully developing and executing CX applications. Achieved a 100% satisfaction rating on training and engaging clients.

Instructor for Healthcare Administration. Prior, Subject Matter Expert (SME) in healthcare administration for Claremont Lincoln University

Oversaw business operations including contract negotiation, cost analysis, and financial controls to meet all organizational goals. Spearheaded the recruitment, training, and development of all team members, ensuring all positions were fully staffed with trained and experienced employees. Built rapport with new employees by acting as a mentor while providing effective training and feedback to ensure the completion of organizational goals. Successfully reduced cost by 25% annually and negotiated contracts totaling over $100K.

Maintained comprehensive knowledge of products and guidelines to ensure pharmaceutical compliance. Developed relationships with pharmacists and pharmacy associates to create a strong customer base. Championed compliance training for all staff; developed and employed processes to ensure customer service exceeds expectations. Administered compliance training to all staff every six months; recognized by the FDA and DEA for achieving 100% in pharmaceutical compliance. Surpassed customer base quota goals by 60% the first year and 35% the following years.

Established medical contracts and analyzed RFP's with Carnival, Norwegian, Royal Caribbean and Princess Cruise Lines in all facets of pharmaceuticals, consumables, and medical equipment. Contracts totaling over $10 million annually.Integrated new programs to improve daily operations and customer relations.Responsible for budgeting, revenue, costs, and State and Federal regulations.Responsible for monthly narcotics and control substances reports for DEA.Facilitated set-up and training for major medical equipment and technology upgrades.

Managed the health benefits and wellness as the community and social liaison, while actively supporting the Coast Guard's philosophy, purpose, mission, goals, and policies. In charge of supporting and updating current Emergency Medical Services (EMS) lesson plans for student learners. Supervised the credentialing, quality assurance, and risk management of all administrative and clinic operations. Created a Medical Aircrewmen Syllabus, with approval from Coast Guard headquarters in Washington, D.C., which is still used today.