Carly Janiszewski Email & Phone Number

United States

• Generated reports that ensured cross-departmental efficiency and utilized the data to track performance and identify issues and booking trends.• Recruited and facilitated training of new recruits to meet quality metrics• Took on escalated issues from our operators and assist in finding a suitable solution• Worked around multiple factors in order to build a schedule for our operators's evening and weekend shifts twelve months out and assigned coverage based on forecasting workload of absent Operators• Regularly reported to superiors and worked closely with them to solve staff and system issues • Assisted our overnight emergency help desk by taking all client calls a couple nights a year

Fort Washington, Pennsylvania, United States

• Reported services to hotels and various other suppliers across multiple regions around the world at a time• Assisted in retrieving visa support documents for our clients from our overseas suppliers• Wrote and sent letters to our clients when a change had to be made to the program they had booked• Carefully built product events while keeping in mind the specific needs of each supplier we worked with

Ft. Washington, Pa

• Market vacation packages to potential clients and to satisfy the needs of current clients• Professionally cater to customers with respect and patience in a fast-paced environment• Prepare customized tour packages with client’s needs and desires in mind

• Update upcoming shows to websites that advertise events (Yelp!, Philly.com, Philly Fun Guide, Eventful, City Paper, etc)• Write, prepare, and send outreach letters specific to certain shows to targeted audiences• Research people and places for potential locations to send outreaches• Create and design programs and flyers for shows• Film and/or edit short promotional films for shows• Work on show nights promoting future shows, speaking with patrons and selling Keswick merchandise• Keep track of show collateral (posters, handbills, etc)• Use Excel to record constant contact email statistics

• Edited footage for small projects for a London Chef and Paul McCartney’s Meat Free Monday Campaign • Organized and took notes on archived footage• Shadowed my coworkers at video shoots

Spring House, Pa

• Work cash register, bag groceries and handle money (cash, checks, cards)• Assist customers in finding what they need

Bachelor Of Arts (B.A.), Video And Communications

Media