Carly Kopec work email
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Experienced and passionate Operations & Client Services Leader with a demonstrated history of building successful processes, teams and infrastructure in the Healthcare Tech Space. Skilled in Client Retention, Customer Service, General Operations, and People Management. Strong business development professional with nearly fifteen years of experience in Healthcare and a Bachelor of Science in Finance, Marketing, and Insurance Risk Management.---------------------------------At CareRev, my leadership roles in Operations and Business Optimization capitalized on my extensive expertise in operations and customer success, fostering a marketplace that thrived with early and consistent month-over-month growth. My commitment to operational excellence was pivotal in doubling our mobile app's healthcare professional user base within one year's time. Additionally, the organization benefited from my strategic approach to scaling operations, which included expanding support hours and implementing a 24/7 team. Partnering with innovative technology vendors and BPOs allowed my teams to effectively manage a 20x surge in inbound volume, ensuring our marketplace users received unparalleled and dependable service.
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Vice President OperationsDocnow EhrLas Vegas, Nv, Us -
Senior Director, Business OptimizationCarerev Apr 2024 - Oct 2024Los Angeles, California, UsSuccessfully renegotiated the phone vendor contract to align with evolving business needs, exceeding the COGS reduction goal with a 67% decrease, resulting in $120K in annual savings.Restructured an onboarding vendor agreement from a fixed package to a utilization-based pricing model, achieving over $1.5M in annual savings. -
Senior Director Of OperationsCarerev Oct 2021 - Apr 2024Los Angeles, California, UsLed the Operations department, which represented 63% of the company at its peak, overseeing teams across Clinical roles, Strategic Management, Onboarding Specialists, Acquisition Nurses, and Customer Service. Managed the complete Professional Lifecycle—from Interview, Registration, and Credentialing to Onboarding and Activation. Established key performance indicators (KPIs) for each stage and effectively managed team performance to align with these metrics.
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Director Of OperationsCarerev Dec 2019 - Oct 2021Los Angeles, California, UsCreated comprehensive SOPs, robust processes, and streamlined workflows, driving a 20% month-over-month growth in filled shifts, unique healthcare professionals, and revenue per shift throughout 2020. Managed a twofold increase in the number of healthcare professionals using our mobile app from Q1 2020 to Q2 2021. This was achieved through effective hiring, restructuring, automation, and offshoring of onboarding workflows, all while adhering to the customer acquisition cost budget.Oversaw a fivefold increase in inbound volume by scaling the onshore team and establishing an offshore BPO, resulting in 24/7 customer support and streamlined credentialing asset reviews. Implemented innovative technology vendor solutions to enhance customer care by establishing an IVR and ticketing system, reducing duplicate efforts by 30% and offering CareRev customers an omni-channel choice of voice, SMS, and email.
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Director Of Client ServicesCigna-Digital Oct 2017 - Sep 2019Santa Monica, California, UsLed two Client Services divisions focused on SaaS account management and data integrity. Reports directly to the VP of Provider Sales and Client Services in addition to working alongside Senior Leadership, Product, and Engineering. Has developed the Client Services group by implementing a scalable customer success approach, defining operational benchmarks, and strategically growing the team and their affiliated KPIs. -
Sr. Operations ManagerCigna-Digital Feb 2017 - Oct 2017Santa Monica, California, UsOversaw the transition of Brighter's Third Party Administration (TPA) associated with the Client Services Team into a carrier-based partnership. Managed individual contributors on the Client Services team which consisted of all TPA Operations, Customer Service Representatives, and Brighter Schedule Account Managers which spanned 3 healthcare providers: Aetna, Cigna, and Delta Dental. Led the daily and monthly oversight of the team by implementing customer support benchmarks, creating policies and procedures, and working closely across account management, sales support and business operations.
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Sr. Account ManagerCigna-Digital Nov 2014 - Feb 2017Santa Monica, California, UsAssisted both Product and Engineering teams in developing an interactive online directory connecting patients, payers and providers under a licensed SaaS platform, with operations under Brighter Schedule. Was the lone Account Manager in the creation and utilization of a ground-up claims system (Third Party Administration – TPA) with $1M claims dollars processed within the first year and $5M claims dollars processed by June 2017.
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Field Service ConsultantMetlife Oct 2012 - Nov 2014New York, Ny, UsSupported senior sales staff in the internal and external post-sale activities associated with the acquisition of new business and in maintaining existing client relationships. Actively participated in post-sale enrollment meetings, product presentations, stewardship reviews, enrollment meetings and benefit fairs for existing customers and brokers. Maintained a strong book of business managing relationships across over 200 regional/national market groups. Demonstrated strong client-specific product knowledge in order to provide consultative feedback and create second-sale opportunities amongst current customers. Analyzed customers’ renewals using setback analyses, historical trend and margin position to properly negotiate rates -
Underwriting AnalystMetlife Feb 2011 - Oct 2012New York, Ny, UsPerformed advanced level financial risk analysis and assessment to produce accurate group quotes. Generated rate calculations for Life, Disability, and Dental quotes with an emphasis on the local market. Advised sales representatives when cases fall out of pricing, underwriting and/or administrative guidelines. Completed all broker and sales representative quote requests and re-quotes within the allotted two day turnaround time
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Fund Accountant - Cash & Trades TeamState Street Aug 2010 - Feb 2011Boston, Massachusetts, UsReconciled cash and fund share transactions, resolving discrepancies with transfer agent’s and custodian’s records. Produced weekly, monthly and quarterly reports, which provided the client, external auditors, and internal staff with critical information relating to the covered funds. Utilized Bloomberg to identify variances in security prices, process trades and cash movement, and maintain accounting accuracy standards -
Marketing-Communications InternIowa Association Of Business And Industry Sep 2008 - May 2010Des Moines, Iowa, UsAssisted in achieving a recognized brand image for ABI through press releases, direct marketing pieces, and social media devices. Worked with InDesign and Photoshop to create promotional advertisements, mailers, and informational web-content. Developed a social network for The Iowa Association of Business and Industry utilizing Facebook, Twitter, Twuffer, ConstantContact, and LinkedIn
Carly Kopec Skills
Carly Kopec Education Details
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Drake UniversityAnd A Concentration In Insurance
Frequently Asked Questions about Carly Kopec
What company does Carly Kopec work for?
Carly Kopec works for Docnow Ehr
What is Carly Kopec's role at the current company?
Carly Kopec's current role is Vice President Operations.
What is Carly Kopec's email address?
Carly Kopec's email address is ca****@****ail.com
What schools did Carly Kopec attend?
Carly Kopec attended Drake University.
What are some of Carly Kopec's interests?
Carly Kopec has interest in Family, Cooking, Soccer, Animals, Fitness, Music.
What skills is Carly Kopec known for?
Carly Kopec has skills like Social Media, Facebook, Marketing, Marketing Communications, Public Relations, Advertising, Social Networking, Press Releases, Sales, Microsoft Office, Budgets, Indesign.
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