- Manage all concert, merchandise and educational programming sales including approximately $900,000 in seasonal subscription campaign revenue by executing event builds, performing seasonal rollovers and maintaining the front-facing website sales portal (TNEW)- Serve as the primary Tessitura database administrator by onboarding and training all new hires, managing help tickets, identifying and implementing updates, issuing regular Production to Test copies, maintaining data integrity through regular audits, and leading monthly organization-wide Tessitura meetings- Organize and supervise concert front of house staffing including contractor hiring and training, ticket and merchandise sales, and run-of-show coordination between all departments. Act as a liaison between venue management and security teams to ensure that any and all complaints and incidents are reported and resolved- Maintain PCI compliance through daily reconciliation of ticketing, merchandise and donation revenue between Tessitura Merchant Services and Sage Intacct- Facilitated and executed a fast-tracked v16 Tessitura upgrade in 29 business days through delegation, testing, and training across departments and user levels. Coordinated a roadmap of short- and long-term projects and upgrades to fully utilize new version capabilities and continue optimizing procedures

- Managed and trained Patron Experience, Community Engagement and Telemarketing staff while continually creating and updating documentation- Coordinated with the Director of Marketing in the creation and implementation of a customer journey roadmap to track and quantify new-to-database constituents and promote reengagement- Produced and analyzed daily sales reports for subscriptions, single ticket sales, group sales and special events- Generated leads and manage sales strategies for Telemarketing Team, leading to a 40% sales increase between FY23 and FY24

- Served as the primary point of contact for patrons via phone, email and walkup ticketing transactions including single ticket, subscription and merchandise sales- Provided superior at-hall experiences by assisting in on-site ticket, will call, wayfinding and problem-solving- Maintained all departmental inventory stocking including CDs, books, ticket stock, mailing envelopes, brochures and gift certificates- Reconciled at-hall cash transactions and all mailed gift, partnership and artistic revenue checks

- Assessed student musical experience to personalize pedagogy plans and best fulfill their performance goals - Collaborated with other music faculty to ensure optimal preparation for upcoming ensemble performances, auditions, or student recitals - Utilized hybrid Suzuki methodology to build strong technical and theoretical understanding for informed and expressive playing

- Responsible for patron communications, as well as ticket and subscription sales, exchanges and refunds online, over the phone, and in person- Operated at-hall concert box office while managing usher and will call volunteers and scanning equipment- Facilitated a CRM migration from Standing Room Only to Spektrix- Developed and deployed effective emergency protocol changes through major business shifts including COVID-19 and a data breach, ensuring that constituents were well-informed and historic data and reports were preserved