Coordinate scheduling of cardio-thoracic surgery clinic, advanced heart failure clinic and lung nodule clinic, surgeries, pre/post-operative visits, outpatient consults, and diagnostic testing.Support group surgeons, physicians, cardiologists, nurse practitioners, physician assistants, nurses and administrators in a hospital setting Promotes enhancements to patient registration process allowing registration to include the cardiac cathertization lab, increasing totals patients from ~ 20 to ~45 daily and decreasing patient wait times. Facilitated effective communication between patients, healthcare providers, and insurance companies, resolving issues and ensuring timely care delivery.Analyzed patient feedback and care metrics to identify areas for improvement, contributing to a 10% increase in patient satisfaction scores.Trained and supervised a team of administrative staff, enhancing their skills and efficiency in managing patient records and appointment scheduling.Lean Six Sigma - White Belt Certified

Negotiated and closed sales on 50+ properties in a competitive market, generating in total sales and establishing a strong reputation for client satisfaction and repeat buisness.Helped team reach RE/MAX Platinum Club (Sales gross commission amounts of $250,000 -$499,999 ) in 2021, 2022, 2023. Led and help onboard a team of junior agents, providing guidance and support that enhanced overall team performance and contributed to collective success.Conducted in-depth client needs assessments to provide tailored solutions, showcasing the ability to understand and address the specific needs of real estate buyers and sellers.Implemented strategic sales plans and promotional strategies that increased product visibility and market share, directly applicable to marketing real estate listings.

Provide exceptional service in high volume restaurant.Demonstrate ability to accommodate every customer's needs, no matter how extraordinary on situational basis.Arrange and prepare tables for customers to offer memorable experiences to guests and foster repeat business.Cultivate warm relationships with regular customers.Resolve customer complaints promptly and professionally to maintain positive reputation.