•Managed customer communication and inventory of office and kitchen supplies in one of NYC’s in demand restaurants•Acted as first voice and face to greet and orient customers to their dining or private event experience•Assisted finance department and act as liaison between accounts receivable/ payable and the floor management team in order to account for all costs

•Lead, directed and managed inbound/outbound site operations to ensure that staff executed service agreements at, or above customer's standards•Utilized superior communications skills to motivate staff and developed effective working relationships with peers, executives and clients•Managed and oversaw administrative functions to ensure all paperwork was processed efficiently and in a timely manner and met all compliance requirements•Maximized profitability of company through exceptional customer service, effective and prompt communication and follow-up on all pending operational matters with the customer•Managed inventory and ordering for all equipment needed to ensure superior customer service.•Assisted IT department in setting up all new employees on the network, Outlook, and our web database QuickBase•Conducted financial responsibilities including but not limited to, managing payroll for operations department, submitting contracts and sending invoices via QuickBooks.

•Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons.•Assisted General Manager with banquet reservations and set up for special events•Totaled receipts at end of shift to verify sales and clear cash register.•Utilized knowledge of the food, wine & liquor menu, ingredients in specialty drinks to make the perfect recommendation for each customer

•Organized press releases, photo library, publications and proposals for the marketing department•Edited/proofread proposals to be sent out for high profile jobs (i.e. airports and convention centers)•Learned and utilized the tools of marketing to adjust to specific projects.