Carly Annable Email & Phone Number

• Resolve all technical and programmatic questions related to the Lingo Live platform and customer experience via email through Zendesk as the company’s sole support representative.
• Investigate technical challenges reported by customers through use of tools (Looker, Fullstory, Sendgrid) and report findings in a clear, concise, and constructive manner to the engineering team
• Acted as a liaison between the customers and the engineering team to resolve complex issues.
• Craft empathetic, clear responses to both internal and external customers for often complicated bugs or user pain points.
• Instated and maintained monthly support reports designed to develop an understanding of support data and trends, translating this information into recommended next steps for engineering and success teams.
• Collaborated with cross-functional teams to provide a seamless customer experience.

Independence, Oregon

• Orchestrate general operations of the museum including budget management, reporting, marketing, and staffing.
• On-board staff, interns, and volunteers on Museum protocol and PastPerfect collection database.
• Create, update, and maintain all Museum communication including the website, newsletter, weekly blog, and social media.
• Coordinated with Museum board, City Management, and volunteers to create a Collection Management Policy that directly relates to industry best practices and resolved operational challenges.
• Clarified the connection between the Museum’s mission and collection, resulting in a streamlined and more relevant assembly of artifacts allowing for improved exhibits and programming.
• Researched, applied for, and was awarded $10,000+ in grant funding to support Museum initiatives.

Baker City, Oregon

• Orchestrate all general operations of the museum including staffing, volunteer coordination, cash management, and curation.
• Oversee curation and accessioning of artifacts, including exhibit planning and execution.
• General management of financial and administrative tasks at the Baker Heritage Museum and Leo Adler House in historic Baker City.
• Develop and execute all museum outreach including fundraising events, community partnerships, and educational experiences.
• Coordinate all grant and scholarship applications and reports.

Baker City, Oregon

• Receive and verify checks and cash for deposit into savings and checking accounts.
• Advise customers on bank services and explain various types of accounts based on customer’s needs.
• Spearheaded the consolidation of the fraud contact and resolution procedure resulting in a more streamlined process for customers.
• Identify fraudulent currency and checks through research and attention to detail.
• Provide prompt and accurate follow through on all customer inquiries, requests, and complaints.
• Form meaningful relationships with both customers and fellow staff members.

Syracuse, New York Area

• Manage sales of Boston Beer Company brands (Samuel Adams, Angry Orchard, Twisted Tea, and Traveler) in Onondaga County, on and off premise.
• Utilize Cognos reporting system to develop and organize sales goals achievements.
• Develop and maintain professional relationships with core accounts and distributor.
• Design and conduct wait staff educations, promotions, beer dinners, and festivals.

Greater Boston Area

• Educate guests about the Samuel Adams Brewery, Samuel Adams beer, and the brewing process.
• Manage and train a part time staff of 30+ Brewery Ambassadors to educate guests on Samuel Adams and craft beer, and represent the Boston Beer brand.
• Manage brewery events such as American Craft Beer Week’s Nano Open House and monthly Open Houses.
• Design and execute private tours in collaboration with sales to maximize account value.
• Provide customer service for 200,000+ guests who visit the tour center, as well as sales representatives and other special guests.
• Work with other departments such as brand development and public relations to coordinate meetings, tastings, and events with the tour schedule.

Boston

• Assist Tufts Medical events staff with customer service communications, event logistics, and mailings.
• Serve as support for the events team at development events including the 2013 Harbor Walk and Run.
• Work with staff to troubleshoot post-event and implement improved event logistical processes.

Geneseo, New York

• Initiated and organized an education and advocacy campaign generating over 850 letters from students, faculty, and alumni to the SUNY Chancellor regarding a newly proposed budget model for the SUNY system.
• Served as an ex-officio member of the Geneseo Foundation Board of Directors, working with the Office of Advancement.
• Facilitated the creation of a $125,000 Student Association Endowed Study Abroad Scholarship.
• Review and negotiate over 100 contracts with performers, corporate entities and local governments on behalf of SA and SA funded organizations.
• Supervise 7 SA officers, 4 full-time employees, and SA services.
• Manage a budget of $1.3 million in mandatory student activity fees.

Museum Studies Certificate, Museology/Museum Studies

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Arts (Ba), Anthropology

Activities and Societies: Inter-Residence Council, National Residence Hall Honorary, The Lamron, Phi Lambda Chi Sorority, Students for.

Education record