• Receiving and placing orders over the phone or via email, ensuring all details are correct and exactly as required by the customer. • Maintain a good rapport with the suppliers and customers by keeping in touch to ensure service levels are being met. • Deal with any complaints or discrepancies in a timely and professional manner, keeping the customer up to date with how it’s progressing. • Take card payments over the phone using My Sage Pay and adhering to data protection laws… Show more • Receiving and placing orders over the phone or via email, ensuring all details are correct and exactly as required by the customer. • Maintain a good rapport with the suppliers and customers by keeping in touch to ensure service levels are being met. • Deal with any complaints or discrepancies in a timely and professional manner, keeping the customer up to date with how it’s progressing. • Take card payments over the phone using My Sage Pay and adhering to data protection laws. • Assist other departments within the company in quiet periods – i.e., Finance, Tool Hire & Administration. • I am involved in the decision-making process when it comes to Marketing and adopting new practices within the skip hire department. • Maintain a database of quotes and customer details, ensuring all details are accurate and up to date. Show less

At Skip UK, We work alongside the hire professionals at The Hire Network (plant & tool hire equipment) to ensure our customers are getting everything they need on their Construction site to be able to undertake their job within the timescales required.

I started in the Customer Service department taking calls to place orders for skip hire and aggregate delivery, getting ETAs, sending quotes via email and some general administration duties, but moved in to a Sales Role with another colleague to help launch the new Mini Loads Service. My main duties within my Sales Role were to pursue new customers both out on the road and within the office, manage new customer accounts, provide quotations and ensure these were updated on the database… Show more I started in the Customer Service department taking calls to place orders for skip hire and aggregate delivery, getting ETAs, sending quotes via email and some general administration duties, but moved in to a Sales Role with another colleague to help launch the new Mini Loads Service. My main duties within my Sales Role were to pursue new customers both out on the road and within the office, manage new customer accounts, provide quotations and ensure these were updated on the database, maintain a good relationship with customers by keeping in touch periodically, working with the rest of the Sales team to up-sell products and services and liaise with the transport department to ensure deliveries were going out efficiently.Whilst at Mick George, I also worked within the Concrete department taking and placing orders over the phone and via email and liaising with the drivers to ensure deliveries were being made correctly. Show less

I started as an Administration Assistant in the Training Support Wing at Bassingbourn Barracks whilst it was a training establishment for Phase 1 Army Recruits, and was soon promoted to Statistics Clerk where I took on a whole new job role.My main duty was to create and distribute questionnaires to the new recruits to complete periodically throughout their 16 week training programme to establish how they were finding their course and if there were any areas the instructors could improve on.… Show more I started as an Administration Assistant in the Training Support Wing at Bassingbourn Barracks whilst it was a training establishment for Phase 1 Army Recruits, and was soon promoted to Statistics Clerk where I took on a whole new job role.My main duty was to create and distribute questionnaires to the new recruits to complete periodically throughout their 16 week training programme to establish how they were finding their course and if there were any areas the instructors could improve on. I would then collect and collate this information using SAP Business Objects and transfer the results in to charts to be delivered to the Troop Sergeants and Commanding Officer for their perusal.During my time here, I also set up and implemented a new database where heads of departments could place their spreadsheets including information that was required to be analysed and transformed in to an easy to read graph/chart. Other duties included general admin duties, answering the phones and taking both internal and external calls, booking hotels and training days for Troop leaders, and arranging flyovers for pass off days with local aviation societies. Show less