Carlyce John Email & Phone Number

Westerville, OH, US

• Responsible for overseeing the day-to-day operations of the document management team, ensuring efficient workflows and accuracy of records.
• Own and manage inboxes for all incoming policy documents, policy change requests, insurance quotes, and claims submissions. Ensure accurate distribution of these documents for prompt processing and handling.
• Organized recovery efforts to recover missed inventory caused by reporting issues, ensuring accuracy and completeness in records.
• Led the transition from the legacy loss reporting system to a new platform, overseeing data migration, testing, team training, and troubleshooting to ensure seamless integration.
• Monitor and evaluate team results and provide performance management, coaching, and remediation as required.
• Developed, implemented, and managed, process efficiency initiatives to suppress inaccurate outputs, preventing unintended customer mailings.

Ohio, United States

Highland Heights, OH

• Supervised a team responsible for managing incoming documents, including electronic and paper-based records for Commercial Auto insurance policies.
• Coordinated and lead project for Optical Character Recognition (OCR) technology, transitioning the department from 100% paper-based environment to 85% digital working environment.
• Worked cross-functionally with IT to ensure the OCR system was optimized for accurate and efficient data capture from scanned documents.
• Managed document tracking and packing procedures for secure transfer to Iron Mountain, ensuring accurate handling and compliance with retention policies.
• Supervised team of individuals tasked with accurately nonrenewing National Continental book of business. Oversaw the accuracy and completeness of policy closures to minimize errors.
• Ensured compliance with all legal, regulatory, and company requirements related to insurance policy nonrenewals.

Ohio

• Supervised Commercial Lines Underwriting Representatives in Cleveland, OH, and Austin, TX.
• Monitor and evaluate team results and provide performance management, coaching, and remediation as required.
• Established an internal onboarding program for all new hires (company best practice).
• Prioritized, assigned, and managed both open and waitlisted fraud investigations requested by Commercial Lines Product Managers.
• Collaborated with Commercial Lines Product Managers to coordinate and execute fraud investigations.
• Performed administrative tasks such as maintaining audit records and reporting audit results.

Highland Heights, Ohio, United States

Highland Heights, Ohio, United States

Highland Heights, Ohio, United States

Emotional Intelligence Leader Certificate, Executive Education Studies

These high-impact learning experiences help individual leaders and professionals in developing emotional intelligence (EI), a set of.

Communications Concentration

Property & Casualty Insurance License, Commercial Insurance

Studied Property and Casualty Insurance

High School Diploma, College/University Preparatory

High School, College/University Preparatory

Lean Six Sigma (Green Belt), Project Management, And Executive Management Lean Certified