Carly Cloud Email & Phone Number

Washington, DC, US

Washington DC-Baltimore Area

• Write, edit, and proof quarterly and weekly newsletters to dedicated audience of subscribers, including internal newsletter to WAMU staff
• Draft and implement comprehensive communications plans for events and programs, including the Diane Rehm Book Club
• Write, edit, and proof Annual Report
• Draft letters and speeches for WAMU General Manager
• Draft press releases and media alerts
• Coordinate interviews for WAMU reporters and on-air talent

Washington, District Of Columbia, United States

• Took ownership of 50CAN’s main social media platforms (LinkedIn, Twitter, Facebook)
• Improved LinkedIn’s followers by 40% through consistent activity
• Developed an authentic voice for 50CAN social media that improved engagement and interest in the 50CAN vision and message
• Created social media campaigns for important projects within the organization
• Assisted state teams with their social media presence and offered best practice ideas
• Drafted emails, press releases, and… Show more

Washington D.C. Metro Area

Washington D.C. Metro Area

• Redesigned and performed regular updates of the International & Comparative Legal Studies (ICLS) website
• Launched ICLS LinkedIn page
• Managed all ICLS social media platforms (Facebook, Twitter, Instagram, LinkedIn)
• Created paid advertising campaigns to increase knowledge of ICLS programs
• Increased social media engagement by 30%
• Designed and sent monthly newsletters through Campaigner and MailChimp

Washington D.C. Metro Area

• Designed and sent all SRAI eblasts through MailChimp
• Performed regular cleanups of MailChimp to maintain a high open and click-through rate
• Drafted marketing emails for SRAI Intensive Training Programs
• Consistently posted on all SRAI social media platforms (Facebook, Twitter, LinkedIn)
• Created social media analytics reports every quarter
• Designed and edited pages on the SRAI website

Washington D.C. Metro Area

• Took ownership of all of DSA’s social media platforms
• Drafted and scheduled monthly social media content calendars
• Created strategic hashtags for DSA events
• Live-tweeted from important DSA events
• Increased social media follower engagement by 75%
• Responsible for updating and editing dsa.org, directselling.org, dsempowers.org, and annualmeeting.dsa.org when needed

Washington D.C. Metro Area

• Assisted with research for classes, as well as research papers for conferences
• Recorded grades in Blackboard
• Acted as liaison between clients and advertising class
• Performed other duties as assigned

• Played instrumental role with improving renewal rates to 95% through consistent follow-up with customers
• Provided outstanding customer service to subscribers, webinar participants, and site license customers through phone and e-mail
• Sole monitor of e-mail inbox for all The Chronicle of Philanthropy webinars
• Assisted with audit and publisher’s statement
• Monitored both circulation and site license SalesForce queues
• Prepared the print order for The Chronicle of… Show more

Washington d.c. Metro Area

• Created and managed Facebook author fan page and Pinterest site; generated interest through e-word-of-mouth and traditional word-of-mouth
• Took publicity photos; posted relevant articles, reviews, and updates on social media pages for various author appearances
• Accompanied author on author appearances in Washington, D.C. and New York City; worked with speech writers, coordinated logistics with television producers and radio show announcers
• Assisted with effort that drove Those… Show more
• Assisted with effort that drove Those Angry Days to debut at #10 on The New York Times bestseller list in its first published week Show less

• Designed and upsold print ads for The Chronicle of Higher Education
• Formatted ads for The Chronicle of Higher Education Web site
• Developed personalized relationships with higher education schools and/or organizations around the country
• Provided outstanding customer service through phone and e-mail conversations
• Developed strategies to better enhance The Chronicle of Higher Education experience

• Provided top-notch customer service to advertising agencies around the world
• Developed personalized relationships with new and existing clients
• Responsible for booking a large volume of recruitment ads every week for The Chronicle of Higher Education and The Chronicle of Philanthropy
• Implemented new strategies to keep agency team running smoothly
• Facilitated relationships between clients and other members of the Recruitment Advertising and Sales Teams

Washington D.C. Metro Area

Long-term assignments at The Chronicle of Higher Education and Society for Neuroscience

• Prospected local businesses and followed new leads in order to generate sales
• Responsible for meeting sales quotas every month
• Provided excellent customer service to prospective, new, and existing members
• Developed and maintained relationship with prospective, new, and existing members
• Developed marketing strategies in order to reach new audiences

• Responsible for opening the facility at 5:30 a.m. Monday-Friday
• Provided exceptional customer service
• Developed personalized relationships with new and existing members
• Facilitated interactions between management, current members, and prospective members
• Implemented new guidelines to keep the front desk running smoothly

Master Of Arts (M.A.), Strategic Communication, With A Specialization In Digital Media

Bachelor Of Arts (B.A.), English