Carly Dent Email & Phone Number

Minneapolis, Minnesota, United States

-Critical part of Target’s UX and Digital teams, up-leveling the effectiveness of UX researchers and designers-Advocates for the need of research across the enterprise and demonstrates the business impact of research to leadership-Sole Research Operations role; create and lead the goals and initiatives for ReOps for global team of 27 researchers-Program Manager for Enterprise SUS Program for 250+ internal tools, manage entirety of the program, stakeholder communications, and research elements, to advocate for the improved usability of products across the enterprise-Manage all research tools, including vendor and contract management, budget management and planning, and tooling efficiency-Created, maintain and scale research roadmapping and tracking process, as well as sharing out research impact to stakeholders on behalf of the team-Utilizing tools to track internal project management and research, through Airtable, Smartsheet, Confluence and Jira-Onboarding and training new researchers and designers, through creating documentation and guidelines for tools and processes-Recruiting participants for remote interviews and in-store research for both Guest and Enterprise researchers, streamlining the process for both participants and researchers, and ensuring a diverse participant panel-Conducting and leading end-to-end research and providing support at all phases of the research process, including moderated interviews, usability testing, diary studies, writing surveys, eye-tracking interviews, analysis and sharing out research to stakeholders

Minneapolis, Minnesota, United States

Support the UX Research team throughout the research process, by recruiting and scheduling participants, developing research surveys, and streamlining the participant experience. Program Manager for Enterprise SUS Program for 250+ internal tools, manage entirety of the program, stakeholder communications, and research elements, to advocate for the improved usability of products across the enterprise.Conducting research at all parts of the research process. Experience includes leading research projects from end to end, conducting user interviews, diary studies, usability testing, writing surveys, eye-tracking research, analysis and sharing out research to stakeholders.Grew the UX Research Coordinator role into a UX Research Operations Manager role by demonstrating the importance of ReOps, broading the scope of the Coordinator role, and being a leader in the space.

Minneapolis, Minnesota

-Support three Senior Directors in Digital Site Merchandising and Product-Calendar management, including prioritization, stakeholder management, and written communications-Driving efficiencies and processes so that the leaders can deliver business results, increase productivity and develop their teams-Coordinating leader travel plans and all team events-Cross-team collaboration for the global enterprise

Minneapolis

Owner and Reiki Master Practitioner certified in Reiki levels 1, 2 and 3, currently offering one-on-one Reiki healing sessions, Distance Reiki, and Pet Reiki sessions.

Greater Minneapolis-St. Paul Area

Development:-Created and managed ICA's Annual Giving Campaign, including design and creation of print materials, donor communications and updates-Reporting and database management through Salesforce-Implemented and managed Major Gift Portfolios for Executive Director and Community Engagement Officer, including various administrative tasks-Created and managed Monthly Giving Campaign, including written appeals, design, and updates-Active engagement with donors and community partners through ICA's social media platforms-Wrote year end Annual Appeal letter, mailed to over 2,500 households-Wrote various articles for both print and EnewslettersEvent Management:-Lead Coordinator for annual trade show food rescue: managed 175 volunteers and staff, planned and executed all logistics, successfully rescued 150,000+ lbs of food to donate to ICA clients-Created and implemented 'Bonus Saturday', a farmers' market style giveaway, serving over 250 households with fresh produce and dairy items-ICA Coordinator for Big Island and Back! fundraiser for ICA Food Shelf and Freshwater Society: recruited and managed volunteers, social media, and day of event operations-Coordinator for ICA's annual gala 'The Great Taste', which raises $100,000: obtained sponsors, manage silent auction on Bidding For Good & OneCause, recruited and managed volunteers, created event program materials, decor planning, and point person for day of event operations and logistics-Managed communications for multiple Food and Fund drives throughout the year Volunteer Management:-Cross-trained on various tasks of the Volunteer Coordinators, including reporting, communications, and training-Recruiting and managing volunteers during numerous events

Minnetonka, Mn

-Managed all aspects of incoming and outgoing food to the shelf (about 20,000 lbs/week), as well as maintaining an organized and efficient warehouse of 200 pallet spaces-Managed 300+ volunteers-Client support and assistance through management of our food shelf program-Coordinated and supported our school programs, Mobile Food Shelf, and seasonal events through working with community partners -Liaison and volunteer coordinator for ICA's garden

St. Louis Park, Minnesota

Part-time visual merchandising lead associate. Work in correspondence with visual merchandising managers to complete displays, mannequins, product presentation, and marketing.

Greater Minneapolis-St. Paul Area

Co-founder of economically sustainable business model to make fresh produce more available in low-income urban neighborhoods in Minneapolis, Minnesota. Founded June 2014 as collaboration between University of St. Thomas, the Minneapolis Health Department and Community Table Co-op.Spearheaded the distribution, sales, and operations team during the first year of the business. Established and collaboratively partnered with 15+ local businesses and stakeholders, serving the North Minneapolis community and Phillips neighborhood.Gained entrepreneurial experience of starting a new business, developing mission and implementing operations. Created positions, hired and mentored employees, and implemented staff training. The business is still healthy and continuing to grow. Additional services added recently, including sidewalk farm stands serving local produce.Analyzed data of corner store produce quality and sales, pre and post services. Contributing author to manuscript ‘BrightSide Produce – a sustainable model for produce delivery to urban corner stores’ submitted to a public health publication.

Edina, Minnesota

Responsible for all visual merchandising processes including planning, execution, and reviews. Trained and developed 10+ Sales Associates and Visual Assistants in visual merch best practices, styling and product knowledge. Leadership over weekly and monthly floor resets, through bringing along the other managers and sales associates to ensure delegated tasks are completed according to priority. Partnered with Market Visual Merchandising Director to strategize a plan for each reset, while tailoring the company vision and standards to adapt to our individual store and customer base. Owned the operational portion of inventory and preparation for resets. Produced visual presentations upon completion of reset and reported to Market Director and Store Director for review. Frequently reprioritizing depending on visual responsibilities and overall day to day business operations and sales. Quickly able to adapt to changes to ensure a timely execution of all tasks while providing excellent customer service, empowering Sales Associates, and growing the business.

Richfield, Minnesota

Produce stocker, merchandising, sales, and head of sampling at a local food co-operative.

St Paul, Minnesota

Worked with the University of St Thomas Stewardship Science program on various research projects, including 3 community gardens.

Minneapolis, Mn

Edit and manage the website, update facebook and twitter pages, promotion for events, event planning and coordinating

Proficiency in the Curve ID fittings, window displays, floor set and mannequin merchandising, customer service

Bloomington, Minnesota

Sales, merchandising, and customer service in Junior's department.

Bachelor Of Arts (B.A.), Psychology & Environmental Studies, 3.4 Gpa

Activities and Societies: Green Team, Rock Climbing Club, UST Stewardship Science

Renewable Energy Systems

Study abroad program in Copenhagen, Denmark during the summer of 2013.

Environmental Sustainability