Lead training sessions in-person and virtually, provide one-on-one phone and email support to Dalhousie University faculty on Brightspace Learning Management System instructional tools and related products. Assist faculty on use of Brightspace tools to promote ease of navigation and access to course content by students. Update help documentation on Brightspace LMS tools for instructorsAssist with implementation of UNIWeb, Dalhousie's current research information system and provide training and support to faculty

Freelance Translator Wordsmith Translations • Documentation translated from Spanish into English on a freelance basis • Speciality areas include: clinical trial protocols (multiple myeloma and other blood cancers), patient information and informed consent documents

• Timely updates and content enhancements to CNS website, Facebook and Twitter accounts to ensure content is accessible & accurate • Analyze and visualize evaluation data for 20 monthly support groups & four educational workshops• Sensitive and confidential telephone support to help caregivers navigate health system and benefit information• Research to assist CNS team members with client requests and workshop content• Write articles and press releases about CNS programs and events for various media outlets• Perform updates to and strict version control of all handouts, leaflets, posters, guides, and workshops • Monthly accounting duties using Sage 50 Pro Accounting software; accuracy and attention to detail ensure all clients are paid correctly and on time

• Ensured both department needs were met by prioritizing requests from instructors and timely response to emails• Maintained departmental inventories by determining requirements, ordering, and distributing supplies • Facilitated -warm and welcoming first contact for students; providing information on courses and directing them to proper faculty members

• Managed single and multi-language translation projects using MS Access in a fast-paced environment• Completed pre- and post-project assessment to ensure translations were accurate and properly formatted for end users• Developed relationships with public sector clients by advising on local language needs and most cost-effective translation types• Managed initial recruitment and assessment of new translators to ensure experience and qualifications met Cintra’s standards• Advised on development of new database to ensure translation requests were processed efficiently• Lead successful pilot project to train five translators on SDL TRADOS translation memory software to increase translation capacity

• Accurately processed requests for face-to-face and telephone interpreters in high-volume call centre environment• Maintained accurate, up-to-date knowledge of public services and community cultural and language needs to assist clients in providing culturally safe and accessible services

• Edited documentation translated into English • Managed all translation requests from US clients• Developed and maintained client glossaries and style guides which ensured consistent language and accurate terminology for each client• Performed urgent, in-house Spanish-English translations to achieve shortest possible turnaround times• Worked as a freelance translator and text editor using skills and knowledge gained as an employee to deliver accurate translations in specialist areas such as Spanish gastronomy (Spanish-English)

Member of a seven-person team designing and delivering programs as part of a pilot project:• Delivered dynamic HIV/AIDS education sessions to local high schools, receiving national-recognized certification as an HIV/AIDS educator• Designed lessons on recycling education in primary schools (Grades 1-6) to promote recycling awareness