Ensure consistency of response and relationship management post sales through supportStrategy and Planning - understanding the clients' short and long-term strategy with the goal to further integrate 3M solutionsCllient Care & Advocacy - coordinate with 3M Heath Information Systems departments to resolve client issue resolution, escalations and rapid response to requests, and responsible for overall satisfaction of the client account - this is a NON-SALES positionRetention and Revenue - responsible for client continued partnership with 3M Health Information Systems on existing products and for recognizing additional business needs/sales opportunities with the clientsLeadership and Coordination - own the client including relationship and client focused interactions for the client throughout the organization

I work with hospital and payer CFO's, CIO's, COO's and HIM Directors to renew Coding & Reimbursement contracts. Also drive vertical sales at the time of renewal in Coding, Reimbursement, ICD-10 prepardness and Document Improvement solutions.

Responsibilities include supporting and expanding the use of 3M tools and methodologies with state and commercial payers and consultant customers. Negotiate contract terms and pricingFacilitate software demonstrations and meetings

Worked closely with several internal and external teams to foster healthy business relationships and consistently increase sales.• Managed sales, customer service, employee education and inventory for 47 multi-state locations for two of the world’s largest corporations.• Business to Business marketing dealing directly with department managers to regional managers increasing sales • Forecasted market demand for $1.5 M worth of inventory ensuring a consistent profit margin.• Created and implemented a safety process impacting a 60 person workforce team.