Carly Holak Email & Phone Number

United States

Tacoma, Washington, United States

Proven subject matter expertise in: Career Advising, including resume building, interviewing, job search strategies, networking, labor market information, soft skills coaching and more. Case Management, including understanding and utilization of CMIS, objective assessments, time management, motivational interviewing, crucial conversations, data driven decision making and more. Leadership Development, including written communication, presentation ability, building a positive TEAM environment, 5 tool player and more. Performance Management, including understanding workforce systems, workforce cycles, partnering and assessing ROI and more. Quality Assurance and Service Delivery including interpretation of local, state and federal policies regarding the WIOA Title I Grant, service catalog delivery models, and program eligibility and more.See Young Adult Career Advisor section for further information on current job details.

Tacoma, Washington, United States

Providing individualized and transformational services for an average of 50 Young Adults working towards employment, training or both. Creating content and facilitating workshops geared towards 16-24 year olds on life skills, post secondary education and job search. 2022 and 2023 Pierce County Career TEAM MVPIdentifying individual skill, talent and interests to assist Young Adults with creating and accomplishing personal career goals. Motivational interviewing to inspire insight and encourage personal and professional growth in others. Process Enhancement Team Representative, gathering team feedback on processes and procedures to improve team performance and eliminate redundancies.

Tacoma, Washington, United States

Providing individualized and transformational services to mentor, coach and train jobseekersAdvanced skill in resume writing, cover letter, job seeking strategies, interview techniques, mock interviews and networking to gain employmentCurious and passionate about learning and updating skills continuously to provide the most up to date services to customersHighly skilled in workshop creation, facilitation, engaging a group using a virtual platform to convey information using verbal, visual and written communicationOutreach and educating the public about the WIOA (Workforce Innovation and Opportunity Act) programExpertly receive and route calls to appropriate community resources, gathering data and determining initial details to refer individuals to the WIOA program using SmartSheets Keeping detailed case notes for each individual, tracking all conversations, detailed report creation and submissions using Google Sheets and Microsoft Excel. Engaging individuals for continuous service, scheduling, maintaining and celebrating small and big wins for customersCommunicating with team to determine areas for growth, improvement and identifying opportunities for process enhancement

Tacoma, Washington, United States

Active and engaged working virtually, connecting customers to resources and identifying basic eligibility through data verification for the WIOA programUsing SmartSheet technology to communicate clearly across a team/multiple community partners to provide referrals and access to resources for those experiencing barriers to employmentPrioritizing tasks in a fast-paced environment, efficient and friendly communicating with potential VIP's, team members, community partners and multiple teams virtuallyDetailed note taking/tracking and progress reporting for compliance, communication and results reportingManaging multiple channels of incoming calls, texts, emails and Smart Sheet referrals to meet compliance expectations and serve customers in a time sensitive environmentCreating content and facilitating workshops using Zoom technology, engaging and teaching effectively through a virtual platform, communicating information verbally, written and through storytelling to enhance skills for participantsCommunicating effectively across teams, utilizing team leads and team mates to inform decisions, asking for feedback regularly and focused on continuous improvement

United States

https://www.youtube.com/channel/UCfdbBZ-QuAMreRCtoN1m_qw Check out my Original music on YouTubeSee my art on Instagram #art.by.carlythemagicalukecorn

Tacoma, Washington, United States

Tacoma, Washington, United States

Store Manager (Shift Supervisor, Barista) Starbucks Coffee Company November 2006-February 2020 Oversaw operations of a retail store, seeing up to 1000 customers per day. Performed all administrative work as well as working on the floor serving customers and building relationships with the community. Staffing and Scheduling - ensured we had the right partners in the right place at the right time to serve customers. Analyzing year over year business as well as current trends to build a schedule that promised quality, hospitality and professionalism. Creating a team of individuals who were able to guide customers through their experience from entry to exit with care. Teaching and Training - ensured my partners had the right knowledge and skills to achieve excellence Sales and Inventory- ensured the right product in the right place at the right time with quanity to grow sales and minimize waste Operation Standards and Continuous Improvement - ensured I used the proper systems, policies and compliance to deliver consistent quality and guide improvement Planning and Prioritizing - Plans in place to achieve current goals and space to adapt to the unexpected Coaching for Performance and Development - Helped team create personal development plans and held meaningful conversations to drive development Culture and Effective Communication - Inspired the team to live through mission and values, ensuring they have the information they need to be successful Business Analysis and Problem Solving - Understood how to achieve top priorities and remove obstacles to excellence

Youth Mental Health First Aid, Mental Health First Aid

High School Diploma, General Studies