Carlyle Smith Email & Phone Number

Rockville, Md

Strathmore is a non-profit operating the Strathmore Music Hall with a $15M annual budget. •Supported 16 servers (7 physical, 9 virtual), 60 workstations and 50 users using the following technologies: Windows Server 2012, 2008 and 2003, Windows 8.1, 7 and XP, MS Exchange 2010, Microsoft Hyper-V, Microsoft SQL Server, Tessitura show ticketing system, Blackbaud The Financial Edge accounting system, Symantec Backup Exec, Watchguard Firewall and 3com switches.•Provided recommendations to… Show more Strathmore is a non-profit operating the Strathmore Music Hall with a $15M annual budget. •Supported 16 servers (7 physical, 9 virtual), 60 workstations and 50 users using the following technologies: Windows Server 2012, 2008 and 2003, Windows 8.1, 7 and XP, MS Exchange 2010, Microsoft Hyper-V, Microsoft SQL Server, Tessitura show ticketing system, Blackbaud The Financial Edge accounting system, Symantec Backup Exec, Watchguard Firewall and 3com switches.•Provided recommendations to minimize complexity, reduce risks, lower costs and increase robustness by moving some line-of-business applications to the cloud, upgrading applications, replacing aging hardware and implementing an advanced backup disaster recovery strategy.•Create a documentation system and documented the network and phone system.•Inventoried all resources including servers, computers, switches, firewalls and printers.•Reorganized cabinet wiring, licensing, files and inventory, Show less

Rockville, Md

SysArc is a managed services provider servicing small businesses in the Washington DC area.-Worked with clients to set budgets, assess their technology needs, recommend improvements, plan upgrades and implement changes. -Earned Microsoft Cloud Partner status for SysArc providing access to Office 365 partner tools, partner support and free Microsoft licensing. -Worked with vendors to merge LimeLeap and SysArc accounts, technology and databases.-Trained staff on our remote… Show more SysArc is a managed services provider servicing small businesses in the Washington DC area.-Worked with clients to set budgets, assess their technology needs, recommend improvements, plan upgrades and implement changes. -Earned Microsoft Cloud Partner status for SysArc providing access to Office 365 partner tools, partner support and free Microsoft licensing. -Worked with vendors to merge LimeLeap and SysArc accounts, technology and databases.-Trained staff on our remote monitoring a management tool (Kaseya) and backup disaster recovery appliances (Datto).-Maintained professional services system (ConnectWise)-Provided project management for migration and upgrade projects.-Wrote proposals and quotes for projects and equipment refreshes.-Provided an escalation point to staff for significant technical issues.-Provided hands-on technical support including building Windows 2012R2 servers and migrating clients to Office 365. Show less

Washington D.C. Metro Area

LimeLeap is a managed service provider and software development firm servicing small businesses in the Washington DC area. In 2014 it was merged into SysArc.• Lead 19 engineers in four teams supporting over 30 clients with over 120 servers and 600 workstations.• Interviewed and hired new staff. Terminated poor performing staff.• Worked with executive team to provide strategic planning.• Increased profits by 20% and decreased risks by focusing operations on our areas of… Show more LimeLeap is a managed service provider and software development firm servicing small businesses in the Washington DC area. In 2014 it was merged into SysArc.• Lead 19 engineers in four teams supporting over 30 clients with over 120 servers and 600 workstations.• Interviewed and hired new staff. Terminated poor performing staff.• Worked with executive team to provide strategic planning.• Increased profits by 20% and decreased risks by focusing operations on our areas of expertise.• Implemented ConnectWise professional services system and Kaseya remote monitoring and management tools to streamline support processes and improve service.• Established mentoring program, after-hours support program, and Lunch and Learn training.• Established strategic partnerships with best in class solution providers (Reflexion, Allied Telecom, Datto, Latisys and others.)• Built Windows 2008/2012 servers, managed DNS for 100+ domains, set up MRTG to monitor clients Internet connections.• Managed hosting center including contracts, design, implementation, monitoring, maintenance and support teams. Show less

Washington D.C. Metro Area

Intersoft is a managed service provider servicing small businesses in the Washington DC area. In 2008 it was re-branded as LimeLeap Solutions.Network Team Leader• Managed a team of four engineers supporting four clients with 42 servers.• Provided technical leadership and escalation point for junior staff.• Designed and implemented a standardize documentation system.• Managed server upgrade projects (Windows NT to Windows 2003 and later Window 2003 to Windows 2008) and… Show more Intersoft is a managed service provider servicing small businesses in the Washington DC area. In 2008 it was re-branded as LimeLeap Solutions.Network Team Leader• Managed a team of four engineers supporting four clients with 42 servers.• Provided technical leadership and escalation point for junior staff.• Designed and implemented a standardize documentation system.• Managed server upgrade projects (Windows NT to Windows 2003 and later Window 2003 to Windows 2008) and email migrations from Exchange 5.5 to Exchange 2003.• Built terminal servers to enable customers to easily their internal resources.• Installed and configured Windows Software Update Services (WSUS) to manage patching and Windows Software Installation Services (WSIS) to deploy software.Network Engineer• Provided end-user support for 45 users.• Imaged workstations (created and deployed)• Researched and deployed best solutions including Lyris Listmanager and Journyx timesheet software.• Installed and configured SUS to manage patching.• Assisted Sendmail to Exchange 2000 migration. Show less

Designed and built life-support systems and high-performance fire suppression systems for hyperbaric chambers. Designed hypobaric chambers and breathing simulators.