Carly Murray Email and Phone Number
Yes, yes, I know I should be talking about myself here rather than the company I work for but I love The Surgery ❤️. OK then, a couple of titbits about me first.I fancy myself as an 80s popstar 🎤, but unfortunately, I can’t sing for toffee. Even in the shower. Thankfully, I sound much better when talking about all things internal communications (IC) related.That's what I did for many years, delivering IC in the corporate world in various industries such as telecoms, utilities and aviation. My experience of working in fast-moving and complex businesses helps me understand the challenges you're facing. I love nothing more than to help you cut through the sh*t! 💩 (Who knew I'd get to use a poo emoji on LinkedIN!) And to help you see the wood for the trees. 🌳 Now back to The Surgery - they were the very first creative agency I used at the beginning of my career. We clicked so I took them wherever my career took me. 😍 PC, one of the founders of The Surgery happened to take me out to lunch at a time when I wasn't enjoying where I was working. I said 'you've got to get me out of here PC' and he said 'hold that thought.' 🤔That lunch led to me setting up the IC side of the Surgery along with Sarah Meurer, a trailblazer in the industry. And that led to us winning Best Medium Agency at the 2023 Institute of Internal Communications Awards.At the Surgery we want to see a world where boring is banned! Can you imagine that? A world where we don’t have to settle for stale and stodgy, where the tedious is taboo and boredom is soooo last year. No one deserves the dreary after all!So, we’re on a mission to boot boring out the barn door through killer IC campaigns, exciting employer brands, daring design and sparkling digital innovation.Check out our work 🧐 at ineedsurgery.comI'm up for a coffee ☕️ and a chit-chat any time, so feel free to drop me a line - carly@ineedsurgery.com
The Surgery Design And Digital Ltd
View- Website:
- ineedsurgery.com
- Employees:
- 16
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Internal Communications DirectorThe Surgery Design And Digital Ltd Mar 2015 - PresentWest Sussex, United Kingdom, United KingdomThe Surgery is a communications agency blending design, digital and internal communications in a way that just makes sense. We work with a range of well known clients, from Marriott International to Paramount. Our team of creative sparks, digital wizards and IC gurus come together to deliver a service that we feel is unique. Take us purely as a design agency, a digital agency or an internal comms agency, and we are award winners in each field; but combine them and you get something special. Add a passion for innovation grounded in experience as well as design thinking, and the results can often be transformational.We’ll understand your brand because we’ve built them. We know the benefits of digital marketing because we’ve experienced them. And we’ll solve your IC problems because our team used to work that side of the client/agency fence.Talk to us, you’ll find our approach refreshing.ineedsurgery.com
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Internal Communications Business PartnerEasyjet Mar 2015 - Sep 2015LutonSupported senior leaders to deliver their key business objectives through developing a communications strategy to engage with their crew across Europe. Developed multiple communications plans to:- support a union negotiation process with a risk of industrial action- close down a crew base with the risk of redundancy - engage people in future aircraft technology- celebrate the airline’s 20th birthday involving 10,000 people across the airline.Designed a communications training programme to help people in key communication roles become better communicators. -
Internal Communications Business PartnerBritish Gas Jul 2012 - Mar 2015Staines• Quickly fixed the basics by developing, implementing and maintaining regular, relevant and tailored communications channels for each area• Increased employee understanding of overall business vision, strategic objectives and sales goals – employee engagement results demonstrated success in this area• Built strong and trusted relationships with senior leadership teams to allow openness to coaching on how best to maximise visibility and engagement opportunities• Developing one story with one look and feel for all products & services internal launches – the first time this has ever been achieved at British Gas• Led employee engagement improvements through understanding insight, developing a “people promises” story, ensuring leadership team ownership and driving accountability at manager level for action planning• Regularly developed and delivered conferences for audiences of 100+• Developed and managed a high profile redundancy communication plan designed to look after our impacted people and mitigate external press coverage -
Senior Internal Communications ManagerEverything Everywhere Ltd Mar 2012 - Jul 2012ReadingA short-term project specifically focussed on embedding a local community strategy across six call centres. -
Business ConnectorBusiness In The Community (Seconded From Everything Everywhere) Oct 2011 - Mar 2012Reading, United KingdomOne of 20 pioneering Business Connectors with the ultimate aim of improving the community where our employees live and work by getting business involved to tackle social issues. Seconded as part of Everything Everywhere’s corporate responsibility strategy.Key achievements:• Developed and implemented a local community strategy for Everything Everywhere’s call centre in Sunderland to tackle education and employment issues with young people• Gained commitment from Everything Everywhere to pilot a young apprenticeship programme• Identified a gap for a career aspiration programme run by business in primary schools. Gained commitment from North East Chamber of Commerce to support the programme. Currently sourcing four businesses and four primary schools to take part in the pilot programme • Identified an opportunity to partner a Sunderland small business network within secondary schools to drive entrepreneurial thinking and competition – proposal currently in development• To date made 90 contacts, 35 introductions and 14 connections where introductions have committed to working together on an activity that will improve the local community -
Senior Communications Manager, OperationsEverything Everywhere Ltd Jan 2011 - Sep 2011Developed and implemented a communications strategy to drive engagement of an audience of 9000 employees across ten centres both on and off-shore ensuring their understanding of business strategy, directorate objectives and operational information. Managed a team of eight.
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Communications Manager, Customer OperationsEverything Everywhere Ltd Jan 2010 - Mar 2011Responsible for defining, developing and owning the communications strategy ensuring we provide consistent, relevant and engaging communications via different mediums that inspire our audience of 4000 advisors both on and off shore. Managing a team of four.Key achievements: Developed and implemented a strategy to address specific challenges of; a lack of consistency; no structure for gaining feedback from advisors; no model to measure understanding of communications; multiple audiences with different needs; behaviour of contributors Delivered a radical change to our communications approach; weekly instead of daily vehicles, vehicles to address the needs of different management levels and different clusters; placed accountability on our managers to deliver messages face to face and ensure better understanding Managed the development and launch of a new communications platform providing both qualitative and quantitative measurement to feed back in to the business to improve the way we deliver communications Defined process to manage manufacturer training visits to multiple centres to increase advisor knowledge levels and confidence in dealing with handset related customer queries. Resulted in manufacturer training visits in off shore centres for the first time Gained buy in from six centres to assign Comms Champions to work as a virtual part of the Communications Team driving local centre communications, helping to further understand their diverse audiences and enhance the impact of a small team
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Channel Communications & Launch ManagerT-Mobile Uk Oct 2008 - Dec 2009Responsible for managing the delivery of new products and promotions across all T-Mobile sales channels both customer and frontline facing to maximise impact and consistency of message and brand. Managed team of four and budget of £500,000.Key achievements:Successfully integrated a new team through enthusiastic and motivational leadership and worked with various stakeholders to improve impact of frontline communications. Success can be demonstrated through these results: Customer research to measure product/proposition knowledge of Retail staff across all networks found the knowledge of T-Mobile staff to be best in class Let’s Talk, a key monthly products & propositions tool for frontline teams has helped us to achieve this by having leaders who proactively advocate its use and linking to online learning to measure knowledge levels 94% of Retail frontline engaged with our Flext launch pack with the majority feeling that it fully achieved its goal of helping them to understand the proposition Out of 22 stores called the day before our Family Booster was launched 82% were aware of it and could name the price compared to 60% on the day before launch of BlackBerry Pay as you go Delivered of an online content management solution to support a self serve partner strategy resulting in resource and cost efficiencies
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Channel Communications ManagerT-Mobile Uk Oct 2004 - Oct 2008Identified, developed, and implemented all channel communications activities including agency management, events, incentives, store staff communications, websites, sales tools and account manager briefings. Managed team of two and a budget of £500,000.Key achievements: Research measuring how easy our partners found us to do business with rated channel communications from T-Mobile as best-in-class above our 4 main competitors Managed conferences for sales professionals (approximately 250 delegates) - involved in every aspect from scoping content, managing speakers, delegates and logistics Managed a cross-channel incentive to drive advocacy for T-Mobile at point of sale. Of the 2900 participants 93% talked about the incentive to someone they knew Developed a sales tool to educate store staff on the concept of a unique tariff to the market. The tool had a direct impact on sales as staff used it to close sales Main client contact for our creative agency representing over 20 stakeholders - improved efficiency and effectiveness of relationship through managing a governance process to monitor resource, costs, processes and creative output
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Channel Comms ExecHp 2002 - 2004
Frequently Asked Questions about Carly Murray
What company does Carly Murray work for?
Carly Murray works for The Surgery Design And Digital Ltd
What is Carly Murray's role at the current company?
Carly Murray's current role is Internal Comms to Employee Experience - straight-forward, down-to-earth advice for fast-moving, complex businesses. 🔥 On a mission to ban boring. 🤩 Passionate about making the complex simple. 👊 People Connector. 🤝.
Who are Carly Murray's colleagues?
Carly Murray's colleagues are Bradley Poston, Robin Nicholl, Rebecca Teague, Matthew Prudente, James Blake 🌱, Sam Jones, Nick Cordell.
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