Patient Services Manager (Sales Manager)
Hired, trained and directed a national sales force comprising 115 Spine Care Consultants in Tampa and Phoenix and Spine Care Coordinators at 7 facilities: Provided initial and ongoing training, as well as formal coaching—both on-site and remotely. Set individual sales goals and developed sales strategies in collaboration with VP Sales and Chief Marketing Officer.Developed and executed strategic plans to drive sales volume: Collaborated with Physicians, clinical and operations staff to write sales scripts to target specific patient populations, conducted continuing education courses, created growth and development plans for each Consultant. ACHIEVEMENTSPlayed a key role in sales team building during company expansion from 4 to 7 surgical centers in a 3-year period: Determined staffing needs to provide telephonic coverage 81 hours per week to callers nationwide. Developed recruiting plan, reviewed applicant resumes and conducted interviews. Responsible for the team of 20 Senior Spine Care Consultants that consistently ranked #1 among 6 teams: Team achieved sales of 350 surgeries per month. Selected to participate in LSI’s Executive in Training program: Worked with C-Suite team over a six-month period to develop a more in-depth understanding and hands on experience of company strategy and growth, as well as experience personal mentoring from company executives. Participated in Board Meetings, Executive Meetings, Travel to expansion markets, and organizing and presentation at Annual Meeting.Recognized as Employee of the Year (2013), Received Above and Beyond Award (2015) and Annual Sales Excellence Award (2016)
