- Assist customers via email, message, and phone using a cloud-based CRM program- Support customers with creating online accounts and placing orders over the phone- Process customer claims and redelivery, and relay the company policy to customers- Make order adjustments in terms of discounts, refunds, and redelivery- Receive a perfect score on customer contacts with a 100% Quality Assurance score- Liaise with stores and couriers domestic to resolve customer order… Show more - Assist customers via email, message, and phone using a cloud-based CRM program- Support customers with creating online accounts and placing orders over the phone- Process customer claims and redelivery, and relay the company policy to customers- Make order adjustments in terms of discounts, refunds, and redelivery- Receive a perfect score on customer contacts with a 100% Quality Assurance score- Liaise with stores and couriers domestic to resolve customer order inquiries- Resolve customer complaints by identifying their needs, clarifying information, researching every issue and providing solutions Show less

Working in the exhibition and event industry in a fast-paced and challenging work environment, my contribution was critical in ensuring that exhibition constructions were completed on time and sales goals were met. It requires a great deal of problem-solving and multitasking when coordinating multiple aspects of a project and communicating all the issues and risks of the project. I have coordinated numerous exhibitions in a variety of industries, including manufacturing, banking, medical, real… Show more Working in the exhibition and event industry in a fast-paced and challenging work environment, my contribution was critical in ensuring that exhibition constructions were completed on time and sales goals were met. It requires a great deal of problem-solving and multitasking when coordinating multiple aspects of a project and communicating all the issues and risks of the project. I have coordinated numerous exhibitions in a variety of industries, including manufacturing, banking, medical, real estate, education, and musical, among others. The organisational and communication skills I've gained in this role enabled me to communicate effectively across the company and work efficiently with internal teams and external suppliers, all while focusing on a high level of customer service orientation and project implementation efficiency. Show less

- Managed a team of five in the retail section- Analyzed merchandise performance and forecasted customer buying patterns to improve the inventory quality and predicted sales for next season to increase sales volume- Responsible for improving the sales performance through developing staff in training with for acknowledging them the rental system, products, and shop operation- Attended the Canberra Ski tradeshow to assemble new products, advised suppliers for product improvement… Show more - Managed a team of five in the retail section- Analyzed merchandise performance and forecasted customer buying patterns to improve the inventory quality and predicted sales for next season to increase sales volume- Responsible for improving the sales performance through developing staff in training with for acknowledging them the rental system, products, and shop operation- Attended the Canberra Ski tradeshow to assemble new products, advised suppliers for product improvement according to customer’s feedback and their preferences, as well as made decision on product purchases- Assisted manager to integrate and manage equipment rental system for all equipment and merchandise and created inventory reports at the end of season- Organized the merchandise display drawing in more customers and cross-sales Show less

- Offer assistance to enhance customer experience and buying opportunities- Acknowledged the customers’ need and provided solution with product information - Answered questions regarding promotions and clothing items- Accurately completed cash register transactions

- Sourced new retailers and new buyers to increase shop revenue- Managed window and in-store displays based on style and trend of fashion- Answered customer enquiries through phone calls and emails, returns and stock - Updated the company’s website and social networking media with creative photo editing to increase stock’s explosions and to promote new stock

- Researched for new campaigns including exhibitions, events, festivals, corporate functions in a variety of industries and government departments- Identified potential customers and increased sales volume through personal attention to customer- Developed and implemented marketing strategies to enhance brand awareness and expand customer database- Responded to department-wide and customers’ queries and delegated tasks to the team members- Worked efficiently with the design team… Show more - Researched for new campaigns including exhibitions, events, festivals, corporate functions in a variety of industries and government departments- Identified potential customers and increased sales volume through personal attention to customer- Developed and implemented marketing strategies to enhance brand awareness and expand customer database- Responded to department-wide and customers’ queries and delegated tasks to the team members- Worked efficiently with the design team and project coordinators, consolidate relevant project information to create an alternative solution to meet customers’ requirements Show less

- Promoted assigned drug products (Olmetec & Caduet) to healthcare professionals in both public and private hospitals and private clinics- Identified potential customers and optimize current customer relationships- Achieved pre-set sales targets for assigned territories, increasing sales by +30% quarterly- Evaluated competitor activity, market information, and recommended solutions to remain competitive

- Arranged public events such as doctor's health talks and blood glucose testing for nursing homes while providing health care information- Created posters, videos, and brochures to employees, doctors, media, and public- Worked with the management staff in the business development department for marketing strategies implementation- Aligned with healthcare electronics partners to create an educational program for employees, doctors, and patients for the latest medical information