Carmel Algor Email & Phone Number

Tías, Cn, Es

Delivered quality customer service while accurately translating, subtitling, and transcribing a diverse range of texts, video, and audio files in English and Hebrew. Proficient in handling a variety of topics including user manuals, marketing videos, legal documents, and scripts.

Successfully maximizing customer satisfaction and retention by effectively managing communication channels, handling a high volume of daily calls and inquiries, and resolving potential issues. I have also played a key role in driving business growth by verifying client data, processing a large number of client applications, using a lead generation platform to identify potential prospects, and collaborating with the R&D team. Additionally, I have demonstrated my ability to boost operational efficiency by developing training materials and managing the employee onboarding process.

Reshafim, Northern, Israel

Spearheaded the company's adaption to online presence and B2C operations due to the Covid-19 pandemic. Initiated and managed successful collaborations with social media influencers and communities to increase B2C sales. Oversaw website and social media performance with appropriate tools such as Google analytics and Facebook business suite.

Philippines

Stimulated online follower growth of 20% through management of public relations operations, control of multiple social media accounts, and efficient collaboration with international teams.

Pemba South, Tanzania

• Generated profits by carefully managing sales efforts and coordination of dive services, including scheduling and logistics.• Minimized potential financial losses by carefully controlling valuable inventory, ensuring the optimal condition of equipment, and analysing business data.• Consolidated guest satisfaction scores through guest reservation management and relations and PADI diving course leading.

Kusini Unguja, Tanzania

As a co-founder of an off-road tourism company located off the coast of Zanzibar, a third-world country, I was responsible for overseeing various aspects of the business, including logistics, human resources, marketing, and customer relations. My clientele came from all over the world and I had to navigate through an uncertain and rapidly changing environment. But I rose to the challenge, quickly learning new skills and adapting to changing circumstances. Through my effective management and a focus on growth, we were able to increase our vehicle fleet by 10% within the first year of operation and fully recoup our initial investment.

Zanzibar, Mjini Magharibi, Tanzania

Ensured customer satisfaction, safety and retention by collaborating with the dive center team and delivering key PADI diving courses.

Tel Aviv, Israel

Assisted prospective clients in identifying and connecting with the most appropriate academic institutions by carefully reviewing their individual needs, background information, and career aspirations.