During my tenure as a Technical Support Specialist, I took sole responsibility for managing and resolving technical queries from both clients and suppliers within the accounts payable domain. This involved adeptly handling a wide range of issues and ensuring seamless communication to maintain strong relationships.Additionally, I spearheaded the management of the project database, meticulously organizing and updating information to streamline processes and enhance efficiency. Moreover, I conducted manual testing on Electronic Data Interchange (EDI) copies, ensuring accuracy and compliance with industry standards.My experience in navigating complex technical landscapes while providing exceptional client service has been instrumental in shaping my approach to problem-solving and collaboration. These experiences have equipped me with a robust skill set that I now leverage in my journey into software development.