Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coachibgwhen needeed. Manages day to day operations, ensuring the quality standards and meeting expectationsof the customers on a daily basis.
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Front Desk ReceptionistFiesta Americana Satelite Feb 2019 - Oct 2019México
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Guest Care ManagerMarriott International Nov 2016 - Dec 2018MéxicoCourtyard and Fairfield Inn openning, implementation Marriott Standards, Training, Tripadvisor program that moved Top 20 places of 280 Hotels in Mexico City.Responsable to the Front Desk Operations, ensuring all the guest are satisfied.Apply Best Practices to get the first places in GSS Cala.96% Brand Standard Audit BLT ChampionOpera Champion -
Quality LeaderMarriott International Aug 2015 - Dec 2016MéxicoImproved Customer Service ratings through satisfaction analysis.Implementation of processes and strategies to reach the goals.Follow up on complaints and guests request.Service Training.Brand Standard Audits.Provide the highest level of internal and external customer service.Assist teams in presenting data and conclusions clearly.
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Executive Assistant To General ManagerMarriott International Sep 2014 - Aug 2015México
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Front Desk ReceptionistMarriott International Nov 2012 - Oct 2014México
Carmen Barrera Education Details
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Natural Resource Recreation And Tourism
Frequently Asked Questions about Carmen Barrera
What is Carmen Barrera's role at the current company?
Carmen Barrera's current role is Guest Care Manager.
What schools did Carmen Barrera attend?
Carmen Barrera attended Universidad Mexicana.
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Carmen Barrera
Supervisora De Control Y Aseguramiento De La Calidad | Medición Y Supervisión De Kpi’S | Implementación De Procesos | Atención A Clientes | Ciudad De México.Mexico City Metropolitan Area -
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