Provide remote support for various desktop clients; support may include removing viruses, configuration, application installation, and/or training. Design and develop professional websites. Setup and manage networks, servers, and computers.

Computer upgrade project involving Citrix, re-imaging, and PC re-configurations. Troubleshoot issues, and then re-configure to ensure Citrix update successful.

Replace hardware, generates encryption keys, troubleshooting issues in the field, software imaging, Citrix device manipulation for troubleshooting or computer fix, Help Desk troubleshooting over the phone, Cisco phones & computer password resets.

Performed analysis and design of new telephony system, selected hardware/software, prepared documentation, and programmed using Visual Basic. Set up a full Windows 2000 network with a firewall as well as Internet connectivity for all computers on the network. Upgraded and connected the client computers to the Windows 2000 Server. Set up DNS, DHCP, WINS, SMTP, POP3 email accounts as well as configured the Print servers and RRAS server. Implemented Active Directory and created an Departmental Organizational Structure with shared files/folders. Designed & implemented an application system using Visual Basic, Macros, and Microsoft Office products. Provided Technical Support, Basic PC Training as well as step by step training of application programs to the users. Troubleshot and repaired PCs, worked with JAVA programs executing within certain PCs. Provided all corporate website support using HTML, XML, Javascript, PHP, Dreamweaver, Adobe Photoshop, Adobe UI (User Interface), and Contribute on Microsoft platforms. Also, provided support on UNIX platforms using the in-house language of the hosting ISP to maintain the website.

Supported US West Communications by providing IT Consultation. Wrote Easytrieve, COBOL, and DB2 SQL programs, set up JCL, and implemented updates or new designs. Lead for a major Conversion Project. Performed DB2 table setup by creating tables (and/or synonyms), binding modules, population of tables via unload or DB2 table copy, and troubleshooting SQL errors. Also, performed all of the analysis, design, coding and implementation of conversion programs for the system test area. Implemented over 100 Easytrieve programs.

Maintain structured Pacbase-generated COBOL program code for Proxy, UPC, and Price Change/Transfer systems. Handle on-call maintenance problems. Utilize CICS, Roscoe, DB2/SQL, EASYTRIEVE, VSAM, Xpediter and Pacbase on a daily basis in a MVS/ESA environment. Supported a client/server system by modifying remote access online programs on the mainframe end.

Designed, developed, and modified Oracle SQL programs for the Hazardous and Solid Waste Section.