A motivated coach, mentor and technical leader who applies an outstanding track record in Agile transformation, release management, DevOps, test automation and QA to facilitate team success. An Agile evangelist with proven process improvement skills focused on building empowered, high performing teams and supportive, value-driven and responsive Agile organizations.
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Scrummaster IiTdToronto, On, Ca -
Scrummaster IiTd May 2018 - PresentToronto, Canada AreaAs a ScrumMaster at TD Wealth on a high visibility project that stretches across departments and business units, I bridge the gap between teams, eliminate blockers and facilitate effective Scrum ceremonies and meaningful conversations to keep my team focused on building business value and performing at the highest level. As a hands-on release manager I coordinate development, QA and DevOps activities to ensure quality and timely product releases from development to production environments. -
ScrummasterDealertrack Jan 2017 - May 2018Mississauga, OntarioAs a ScrumMaster and servant-leader for two teams, I coach teams in their journey to high-performance and technical excellence. I also work closely with stakeholders outside of the team to provide the right environment for teams to perform at a high level.* lead team not through command and control, but by exemplifying Agile principles, openness to change and improvement, accountability and constant focus on both personal excellence and doing what's best for the team* facilitate all Scrum ceremonies for two teams and help teams use and understand the Scrum framework and the principles of Agile* identify and remove impediments, either by resolving issues personally or escalating to the right people * partner with product owners to facilitate stakeholder communication, release planning, and backlog prioritization and refinement to ensure that the teams are always working on the highest priority and most valuable work user stories.* coach and encourage teams to produce high quality deliverables through excellence in engineering practices and industry-standard tooling* create an work environment of trust, accountability and respect where issues can be raised without fear of blame, retribution, or judgement, with an emphasis of communication and problem solving* protect the team from distractions and micro-management, and ensure teams are empowered to self-organize and own the "how" of delivering work* promote a sustainable pace of work and empower teams to provide realistic sizing of work* facilitate communication between teams, other departments and management to ensure alignment and common understanding -
Scrummaster & Release Manager - Multisim LiveNational Instruments Dec 2014 - Jan 2017Toronto, Canada AreaAgile evangelist and coach, ScrumMaster, Release Manager. Drove first-ever transition to Scrum at Toronto office. Consistently delivered quality, timely, product iterations through exceptional performance of ScrumMaster and Release Manager responsibilities.* Excelled as resident Agile evangelist and coach; Conducted book clubs and training sessions to promote Agile/Scrum; Continuous improvement and learning through extensive reading, research and participating in Meetups and knowledge exchanges* Transitioned R&D team from Waterfall to Scrum through multi-faceted approach of generating buy-in by presenting detailed transition plans, outlining benefits and providing formal and informal training/coaching to team members and management* Drove the definition of Agile SDLC, defect policies, definition of done and continuous deliveryDelivered valuable, timely, quality sprint product by:- Protecting the team’s time by resolving, deflecting or prioritizing external distractions - Ensuring organized and productive Scrum ceremonies and meetings that are goal-oriented and results in clear decisions, next steps and action items- Proactively resolving blocked issues/bottlenecks, clarifying new or ambiguous requirements and prioritizing defects and issues - Communicating progress, potential issues and projected deployment dates to stakeholders - Continuously iterating on definition, development and build/test processes through effective retrospectives and transparent communication and feedback -
Senior Software Developer - DevopsNational Instruments Jan 2010 - Jan 2017Toronto, Canada AreaDevOps engineer, responsible for codeline and configuration management, automated build and test processes on all platforms (web, iOS, Windows). Long time advocate for Agile engineering practices: continuous integration, continuous delivery, automated test and finding and fixing issues fast/early* Achieved >99% uptime for build and regression test systems last 3 years* Designed and implemented infrastructure that enabled Agile transition, including: - Web continuous delivery system with Jenkins CI enabling 1-click deployment to AWS and multiple testing/staging servers - Configuration management system that includes automated management of private Git, bower, nodejs repositories and automatic build tagging and archiving - Multiple build pipelines in Jenkins CI to handle continuous integration, unit tests, automated smoke/system/end2end tests and deployment for desktop, iOS and web products - Automated email notifications, escalation and reporting when build or test issues occurred - Architected automated integration and system test framework for web application using Cucumber and Selenium* Engineered deployment strategies and solutions for NI Multisim for Windows (Windows installer, web downloads and product updates); developed build scripts in MSBuild to generate CI and nightly builds -
Project Manager - Circuit Design SuiteNational Instruments Feb 2016 - Nov 2016Toronto, Canada Area* Defined project schedule, budget, scope and risks by collaborating with stakeholders* Drove project kick-off and approval, risk identification and mitigation/contingency plans* Managed defect backlog and facilitated defect triage and prioritization* Ensure successful product delivery by coordinating development, testing, installer/distribution creation, manufacturing throughout development cycle* Communicated project information through a variety of easy-to-understand charts and documents to relevant stakeholders at the right time* Conducted and acted on lessons learned and retrospectives with multiple teams -
Project Manager - Multisim Touch For IpadNational Instruments Jan 2013 - Dec 2014Toronto, Canada AreaProject manager of iPad application using Waterfall methodology. * Managed project schedule, work breakdown and quality, including defect management/triaging and test planning to successful high quality and on-time project completion* Communicated project status and quality to stakeholders throughout project* Coordinated with multiple teams for development, testing, marketing and documentation of iPad application* Conducted and followed-through on lessons learned discussions -
Staff Software Developer - Qa And Test AutomationNational Instruments Jun 2007 - Dec 2011Toronto, Canada AreaQA Lead for desktop, iOS and web projects, designing and executing verification plans for large, complex features. Technical lead for all things automation and key driver of integrated automated test and system improvements for better software quality.* Developed new test infrastructure and coverage for automated regression test system* Defined acceptance criteria and quality/performance metrics* Worked extensively with developers throughout SDLC to ensure scope/schedule/risk changes were accounted for in test planning -
Yield Enhancement InternActel May 2005 - Jun 2006* Performed wafer and package level failure analysis* Monitored and communicated yield trend analysis* Expertise with wafer probing and thermal imaging machinery* Experience with ANDO and Teradyne semiconductor test systems* Coordinated with test operators to improve yield and efficiency
Carmen Chan Education Details
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Electrical Engineering
Frequently Asked Questions about Carmen Chan
What company does Carmen Chan work for?
Carmen Chan works for Td
What is Carmen Chan's role at the current company?
Carmen Chan's current role is ScrumMaster II.
What schools did Carmen Chan attend?
Carmen Chan attended University Of Toronto.
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