Carmen Green Email & Phone Number

- Monitored and evaluated associates performance to determine level of adherence to company policies and procedures.- Provide feedback on quality adherence and risk; Worked with models that monitored and coached on soft skills, compliance, regulations and risk.- Calibrate with peers and managers of supported areas of business- Gather data by reviewing a specific established baseline to ensure compliance with governance/regulatory policies and procedures- Ensured compliance with bank policy by maintaining a minimum risk/fraud exposure and/ or loss of revenue for the company- Monitored different areas of the business; General Customer Service, Small Business, Escalations (Office of the President), Research Case Team, Spanish Servicing, Deposit Operations and Social Media Team. - Completed monthly Policy and Procedure report that was sent to management, to help identify areas of opportunity for bankers.

- Handle customer transaction in a timely, yet effective manner while providing great customer service- Handling a cash drawer, making sure I balance daily; Never had a shortage - Referred bank products with a monthly goal- Assisting Vault teller in shipping and receiving cash