Conducting a variety of lessons with students of various ages based in China.Reading classes involve assisting students with correct pronunciations, understanding difficult vocabulary and the nuances of the English language.Comprehensive reading classes consist of reading, analysing, and discussing novels in detail as well as identifying the numerous literary elements within the story.Writing classes entail teaching students about the various stages in the writing process, as well as the different styles of writing. In addition, it involves identifying and helping to correct grammatical issues in the student’s writing together with advising them on the traits of good writing and how students can incorporate these into their work.Responsible for all lesson preparation and providing feedback after classes.

• First point of contact for all clients & visitors• Answering the switchboard and dealing with all callers appropriately• Responsible for booking and organising all meeting room requirements, including fine dining lunches and event bookings• Liaising with the catering department to ensure all requirements are fulfilled

First point of contact for all clients and visitors to the firmOrganising, booking and arranging meeting rooms and ensuring all catering requirements are fulfilledArranging courier and taxi bookings and responsible for checking invoices for these servicesAssisting the librarian in maintaining and updating the library and ordering new materialAssisting HR by arranging interviews with potential candidates, organising individual pension meetings for staff in the firm and updating HR documents

First point of contact for incoming telephone enquiries from new or existing clients including solicitors, barristers and private litigantsResponding to e-mail and fax enquiries promptly to ensure better service and good client feedbackAdvising and quoting clients on the best option for their court reporting or transcription requirementsResponsible for inputting new orders onto database in a timely fashion in order to meet deadlinesSolving any issues or problems that aroseDealing with a diverse range of individuals from law firms to court centres in the UK and the USInvoicing completed work Managing internal database and looking for ways to improve systems

Monitoring of all orders entered onto database Planning and assigning work to qualified writers to ensure all transcripts were completed accurately and delivered to clients on timeLiaising with both writers and the sales department regarding queriesMain point of contact for contract clients

Conducting telephone interviews with potential candidates for customer service positions for large UK banks and insurance companies resulting in candidates proceeding to face to face interviewsLogging and updating accurate recruitment and interview records in the database

On-Site needs analysis in order to ascertain the client's requirements for their switchboardPreparing quotations and presenting these to the director or manager of the companyEnsuring all legal documentation with regard to the purchasing or renting of the switchboard system was filled in accurately Liaising with Finance Houses and sending off all required documentation to obtain credit checks and finance approvalArranging installations with the technical departmentAfter sales support to ensure good service and client satisfaction Prompt issue resolution with client queries or problemsLiaising with the accounts manager regarding client payments Page 1 of 2