Carmen Estrada Email and Phone Number
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Carmen Estrada personal email
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As a leader at Evergy, I have great pride in my accomplishments throughout my 25 year career. I am committed to improving myself and others for the benefit of our company and our personal growth.I am an advocate for the Customer Relations Center and Customer Account Services, responsible for maintaining and enhancing the training programs and talent. I accomplish these tasks by planning, implementing, and evaluating programs, policies and employee relations.
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Lead Regulatory Project CoordinatorEvergyWichita, Ks, Us
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Lead Regulatory Project CoordinatorEvergy Jul 2024 - PresentKansas City, Missouri, Us -
Lead Cx Delivery ManagerEvergy Nov 2021 - Aug 2024Kansas City, Missouri, Us
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ManagerEvergy Jun 2007 - Feb 2023Kansas City, Missouri, UsCustomer Care Training and Process Development is responsible for building organizational capability for the Customer Relations Center and Customer Account Services through planning, implementing and evaluating employee relations, policies, training programs, and practices. Our department works closely with Customer Relations Center and Customer Account Services Leadership to meet all departmental goals and initiatives including Service Level, Employee Engagement, and Customer Experience. Our department consists of three main functional areas: Training & Development, Communication, and Hiring & Staffing
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Supervisor, Customer Relations CentersWestar Energy Jun 2004 - Jun 2007Topeka, Ks, UsAs a Supervisor I was responsible for providing leadership, motivation, and development for our CSRs. I coached CSRs to exceed established performance standards. I have built and sustained relationships with colleagues and influenced staff to deliver exceptional levels of customer empathy while achieving quality, productivity, and efficiency. -
Fraud InvestigatorWestar Energy Jun 2003 - Jun 2004Topeka, Ks, Us
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Customer Service RepresentativeWestar Energy May 1998 - Jun 2003Topeka, Ks, Us
Carmen Estrada Skills
Frequently Asked Questions about Carmen Estrada
What company does Carmen Estrada work for?
Carmen Estrada works for Evergy
What is Carmen Estrada's role at the current company?
Carmen Estrada's current role is Lead Regulatory Project Coordinator.
What is Carmen Estrada's email address?
Carmen Estrada's email address is ca****@****rgy.com
What is Carmen Estrada's direct phone number?
Carmen Estrada's direct phone number is (800) 383*****
What are some of Carmen Estrada's interests?
Carmen Estrada has interest in Football, Exercise, Home Improvement, Reading, Gourmet Cooking, Sports, Watching Basketball, Home Decoration, Watching Sports, Photograph.
What skills is Carmen Estrada known for?
Carmen Estrada has skills like Leadership, Supervisory Skills, Analysis, Business Process Improvement, Program Management, Risk Assessment, Process Developer, Recruiting, Regulatory Compliance.
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