Carmen Hammerer Email & Phone Number

Austria

Triesen, Liechtenstein

- Event Management: Swarovski Days, twice a year event with around 200 attendees, managing end-to-end event logistics, budgets, and vendor coordination.- Influencer Marketing: Develop and execute influencer marketing campaigns, resulting in increased brand visibility and engagement across the CEEA region.- Social Media Marketing: Guidelines, asset delivery, creating captivating content, managing content calendars for CEEA region- Out-of-Home Media Campaigns: Planning and executing impactful OOH media campaigns. Collaboration with agencies and partners to develop creative concepts and drive brand visibility in key locations.- Cross-Functional Collaboration: Works closely with marketing, sales, and creative teams to align communication strategies and messaging. Provides guidance to regional marketing teams for cohesive global PR and communication strategies.

Triesen, Liechtenstein

- Responsible for the optimal implementation of all Retail Calendar Campaigns in all points of purchase (POPs) in the region, which includes the planning, production and distribution of Visual Merchandising & CRM Promotion material.- Planning and preparation of VM Guidelines and creative artwork based on global requirements.- Cost efficient forecasting and controlling of Visual Merchandising Budget- Close relation and communication with internal and external partners (Global Head Office, VM Trainers, Sales, suppliers) and event support for Retailer Days (eg. create & organize event tools and exhibition planning).

- Proactively manage various customer accounts by taking care of the whole order-to-sales process (from order entry to an on-time delivery) and respecting the different market specifications- Communicate on a daily base with our international customers regarding orders, product availability, shipments and payment issues- Support and collaborate with our sales managers, who are in charge of the international accounts, in a service & solution-oriented way- SAP Key User: securing the know-how transfer for the whole Business Support team (ClientService and After Sales Service), permanent training and organizing of SAP-introduction trainingsfor new team members in both areas.- Project responsibility within the department and in cross-departmental projects.- Support new and existing processes and requirements across multiple levels ensuring that customer centric approach gets delivered- Participate in projects, fairs and events- Master Data: Completeness of customer data in the system needs to be given. Update of data according to our rules and regulations. Monthly check and update of the Distribution Master Plan (DMP). Key User for CDS and SRP.- Reporting: Providing of different reports to our stakeholders (OSL, Availability Report, Bestseller Lists, Sales Statistics, Over/Under shipments etc.)- Order Forms: Providing the requested forms

Kapstadt, Westkap, Südafrika

- Coachings & trainings- Support the agents on the floor- Mentoring- Project management - Process management (Kaizen, etc.)- Performance and Goal reporting to Ops. Manager

Sevelen

- Order processing- Support the project management team- Customs and shipping documents- Independent correspondence with customers and suppliers in German and English- Deadline monitoring- Payment transactions- Monitoring and management of incoming invoices and payments

Hohenems, Vorarlberg, Österreich

- Quoting- Order processing- Support the project management team- Support for the outsourced sales team- Price calculation & price maintenance- Order and invoice processing- Transport organization

Master Of Science - Ms, Digitale Kommunikation & Marketing

Bachelor Of Applied Science - Basc, Business & Management

Associate'S Degree, Graphic Design