Carmen Kapler Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

•Facilitated Recruitment Sessions and co-facilitated 3-day workshops on Business Feasibility;See 1st, 2nd, and 3rd, Selected Accomplishments above, on initiating and implementing process and data management improvements, contributing to business, marketing, and retention;• First point of contact for email/telephone client inquiries, directing to appropriate programming; • Administered all program scheduling, resources, and staffing requirements;• Completed Data Entry, Reporting, Audits, Invoicing;• Momentum go-to expert, administrator for SharePoint and filing systems;• Planned, executed client events, 6/year;• Coordinated holiday sales event for small businesses including registration, facilities management, set up and event management.

Calgary, Canada Area

• Providing students with information on Student Loans, Bursaries and Scholarships• Educating students on the application and loan acceptance process as well as overall loan implications and requirements.• Coached students on loan applications resolutions;• Supplied Confirmation of Enrolment letters supporting student education funds access;• Completed external Confirmation of Enrolment forms as required.

• See 4th and 5th, Selected Accomplishments above, on initiating and implementing process and data management improvements• Tracked the Capital Portfolio and reported on all company Capital and Validation projects;• Managed all time tracking accounts (including account creation and maintenance, training, code creation and general troubleshooting) and reporting for 100+ people; • Actively tracked governance on all Operations Capital projects to guarantee all projects met both external and internal requirements; • Coordinated with other departments to streamline and align all project documentation to increase consistency of delivery across the company; • Assisted Project Managers with Project timelines, budget reporting, meeting coordination, billing and handling weekly and monthly progress reporting.

Calgary, Canada Area

• Supported 7-person team in: meeting booking, minutes, document creation, formatting, invoicing and expense reports • Supported General Counsel including calendar management, email management, creation Board meeting materials, minutes, and maintenance of all Board records • Acted as back up support and coverage for the Contracts Coordinator and the Executive Assistant to the President and CEO • Created streamlined Direction Letter templates to better facilitate the document creation and management process • Implemented new online approval process for Direction Letters leading to an increase in both efficiency and accuracy • Ran SharePoint site and acted as SharePoint Champion including setting outlay of team site, site testing, and Governance

Calgary, Ab

• Advised students in person and via phone and email to ensure correct academic progression and success in over 20 degree, diploma and certificate programs • Provided program and general student information to Prospective Students • Implemented course attribute changes and program exceptions as needed • Interpreted transfer credit evaluations • Maintained Customer Relationship Management file to accurately track services provided and client communication records

Calgary, Canada Area

• See 3rd and 6th, Selected Accomplishments above, on initiating and implementing process and data management improvements• Organized and facilitated group advising sessions to train students on policies & processes Met with students on an individual and group basis to ensure strategic client success experience Collaborated within a team of 3 to advise, track and manage 1300 students • Devised new online tracking system of student files increasing the consistency of message within the advising team, and more accurately maintaining student records • Built new handouts, email system, podcasts and group presentation materials • Initiated the move to online registration for new student advising improving efficiency and reducing front office workload• Collaborated with the scheduling department and instructors to ensure course scheduling and availability was set up correctly for the program

Bachelor Of Arts (B.A.), Economics

Certificate, Medical/Clinical Assistant

General Studies Certificate/University Transfer, Arts & Science

Certificate, Peer Support Coaching