Carmen Lam Email & Phone Number

• Team Jansen (HBJV) Hatch and Bantrel Joint Venture• Expedite internal documents through (SmartPlant Foundation) SPF workflows to ensure project is on schedule• Generate, edit and quality check project schedules to ensure data is accurate and complete for management meetings • Assist procurement by collaborating with buyers to create or update company profiles for bids • Assist document control in closing out transmittals to ensure approvals are completed in a timely manner

• Create and implement new document control process and procedures for an ongoing commissioning and qualification project• Organize technical documents, digital records and business correspondence• Manage document processes through scanning, filing and transmitting while following all project standard procedures (PSP)• Create and manage distribution list for all project communication • Edit and launch forms for approvals and file in accordance to PSP• Create and lead weekly meetings for updates and process implementations

• Creates and implements new procedures and standards on electronic document collection, retrieval, and information management.• Processes 50% more documents than the average.• Motivated employees with daily objectives and monitor for quality assurance.• Trains and manages a team of 4 employees in everyday operations.• Analyzes engineering diagrams to determine relevant meta to establish entry priority into EDRMS.• Maintain spreadsheets and work progress to assist team leaders in reporting. • Provides reports that identify issues, insight and recommendations for operational and system improvements.• Work well under pressure while managing 5 handovers at a time.• Found effective ways to utilize 2 software simultaneously to reduce document processing time by 25%.

Analyzed engineering drawings to verify relevant metadata to enter and retrieve from EDRMSCompleted quality assurance reviews to assess accuracy of data and validate resultsExperienced conducting research to identify data requirements, data sources, and modeling techniques to facilitate data gathering and analysis

Markham, Ontario

• Provide operational recommendations to balance customer satisfaction with company objectives.• Ensured that sensitive information was handled in accordance to PIPEDA.• Responded to product and phone application software inquiries.

Markham, Ontario

• Processes and reviews client applications and enters data into the database.• Prepares reports using Microsoft Word and Excel for management. • Provide additional administrative and office support to other team members.• Researches, prepares and summarizes data sets for collection and data management.

Minor, Psychology

Bachelor’S Degree, Business Law