Carmen Leiser

Carmen Leiser Email and Phone Number

Director of Strategic Design @ Movi
Palo Alto, CA, US
Carmen Leiser's Location
Palo Alto, California, United States, United States
Carmen Leiser's Contact Details

Carmen Leiser personal email

n/a
About Carmen Leiser

www.carmenleiser.comPeople person and endlessly curious. Experienced qualitative researcher with a strong background in cognitive science, human factors, and design. One of my favorite things in life is gathering deep insights into the needs, attitudes, emotions, and behaviors of users and synthesizing findings to inform the design process. I excel at uncovering user insights and translating them into actionable strategies that drive product innovation and satisfaction. My decade-long experience spans tech, travel, and education, where I’ve led impactful research initiatives. Whether driving projects solo or collaborating closely with UX designers, product managers, and engineers, I ensure user needs are understood and addressed at every stage of product development. My expertise includes conducting field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis to explore user behaviors and motivations. I advocate for human-centric, data-driven decisions that create useful, usable, and delightful products. I prioritize community-based and co-design approaches and combining rigorous research techniques with empathetic design practices, I strive to create products and experiences that truly benefit the communities they serve.I love the Bay Area and Berlin. Probably a DJ in a parallel universe.

Carmen Leiser's Current Company Details
Movi

Movi

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Director of Strategic Design
Palo Alto, CA, US
Website:
movipartners.com
Employees:
77
Carmen Leiser Work Experience Details
  • Movi
    Director Of Strategic Design
    Movi
    Palo Alto, Ca, Us
  • Www.Carmenleiser.Com
    Design Engineer And Business Psychologist
    Www.Carmenleiser.Com Jan 2018 - Present
    Zürich Area, Switzerland
    - Conducted primary research for various clients, including the d.school at Stanford University.- Developed and analyzed assessments, including surveys, interviews, and observations.- Designed and facilitated workshops, webinars, and educational content in English and German.- Coached and trained executives to improve mental health and wellbeing.- Prepared and facilitated design thinking sprints with diverse teams.
  • Stanford Center On Early Childhood
    User Research And Design Lead
    Stanford Center On Early Childhood Oct 2023 - Present
    Palo Alto, California, United States
    - Led a hybrid, interdisciplinary team in design and UX research for an ML application facilitating parent coaching with the goal to prevent child abuse.- Designed and conducted interviews and usability studies.- Integrated qualitative findings with quantitative results, while closely collaborating with engineering teams.
  • Stanford University
    Graduate Research And Teaching Assistant
    Stanford University Sep 2022 - Jun 2024
    - Designed the course "Human Centered AI/ML" alongside Peter Norvig and Dan Russel.- Taught lecture.- Conducted student interviews and researched technical and ethical concepts for lectures.- Developed and matched learning activities to course content.- Co-instructed courses like "Needfinding: Design Research Techniques," "Digital Design Principles and Applications," and "Design Sketching."- Won Outstanding Course Assistant award (monetized) for work on human-centered AI two years in a row.
  • Lufthansa Group
    Customer Experience And Strategy Lead
    Lufthansa Group Oct 2021 - May 2023
    Frankfurt Am Main, Hesse, Germany
    - Led a team in designing and conducting primary customer research aligned with strategic goals.- Synthesized and presented research findings to the executive level.- Built and tested prototypes.- Integrated research findings into product designs, resulting in a 10-point rise in NPS.
  • Lufthansa Group
    Senior Manager Strategy And People
    Lufthansa Group Oct 2020 - Oct 2021
    Frankfurt Am Main, Hesse, Germany
  • Lufthansa Group
    Executive Management Graduate Program | Innovation Strategy & Organizational Transformation
    Lufthansa Group Jan 2019 - Oct 2020
    Frankfurt Am Main Area, Germany
    ProTeam
  • University Of Konstanz
    Researcher
    University Of Konstanz Oct 2016 - Mar 2019
    - Designed and conducted quantitative and qualitative empirical research in psychology.- Conducted statistical analysis.- Co-authored and published research in the International Journal of Learning and Development.
  • Technology In Learning
    Product Manager
    Technology In Learning Jan 2018 - Jan 2019
    Zürich Area, Switzerland
    Technology in Learning is a tech-startup, founded by an American Computer Scientist motivated to educate about the potential that comes with new technology and increase the number of female Software Developers. We design and facilitate trainings and workshops on programming, robotics, software development, technology integration and digital media for young kids and professionals.
  • Bodensee Consulting E.V.
    Student Consultant
    Bodensee Consulting E.V. Sep 2015 - Mar 2018
    Konstanz, Germany
    Bodensee Consulting is a student-run consulting firm, working with local clients.- Project Leader of internal project: developed content and delivered course for 35 participants on process analysis and optimization (Lean, Six Sigma).- Executed project management.
  • Timmermann Partners
    Junior Consultant
    Timmermann Partners Apr 2017 - Oct 2017
    Munich, Germany
    Timmermann Partners is a consulting firm focused on top-management, strategy and change management consulting. We planned, implemented and lived change processes focusing on strategy and structure as well as on culture and people management.- Consulted multiple Fortune 500 companies on issues including strategy, talent development, change management, employee retention and innovation.- Designed and conducted research processes, including interviews and focus groups, synthesized insights.- Planned, organized and delivered several large-scale events and trainings, including coordination with stakeholders (clients, presenters, speakers), external service providers (venue, catering, materials) and participants (registration, information, workshop documentation).- Instructional Design: developed agenda and content of workshops, team training, onboarding and networking events.- Facilitated workshops, team training, onboarding and networking events internally as well as for Fortune 500 clients and their executives.- Generated and executed client data analytics and diagnostics, generated and presented reports.- Built, co-created and tested people-development and productivity app (architecture, content, gamification and project management).- Executed project management as part of self-organized team.- Supervised interns.
  • Portland Rehabilitation Management
    Project Manager
    Portland Rehabilitation Management Jan 2016 - Apr 2016
    Port Antonio, Jamaica
    Portland Rehabilitation Management is a Non-Governmental Organization, focused on providing resources to people struggling with homelessness, deportation, disabilities and psychological challenges like PTSD, depression and anxiety.- Project Leader: streamlined and implemented new patient assessment process, resulting in 75% time saving and increase in accuracy of diagnosis.- Coached and supported residents with various backgrounds, held individual coaching and counseling sessions.- Initiated and facilitated a women's support group.- Coordinated and organized fundraisers and community outreach events and initiatives.- Executed project management.
  • The Gottman Institute
    Researcher And Project Manager
    The Gottman Institute Jun 2015 - Dec 2015
    Seattle, Usa
    The Gottman Institute is dedicated to apply psychological research findings on love, relationships and emotional intelligence in educational products and trainings for couples, parents and professionals. - Designed and conducted research, using a variety of methods to identify behavior and attitudes of therapists- Synthesized findings and pinpointed product opportunities- Built, implemented and tested prototypes.- Designed program evaluation process and analyzed gathered data.- Identified product gaps and made data driven improvements in alignment with strategy.
  • Butler Valley
    Direct Care Specialist
    Butler Valley Aug 2014 - Jul 2015
    Arcata, Usa
  • Schön Klinik
    Psychologist
    Schön Klinik Mar 2013 - Apr 2013
    Prien Am Chiemsee, Germany
  • Madre Terra
    Teachers Assistant
    Madre Terra Aug 2011 - Jul 2012
    Madrid, Spain

Carmen Leiser Skills

Team Building Cross Cultural Communication Skills R G Suit Public Speaking Moodle Salesforce.com User Experience Testing Training And Development User Experience Microsoft Powerpoint Start Ups User Centered Design Data Analysis Data Collection Communication Blackboard English Tableau Strategy Psychological Expertise Management Consulting Data Manipulation Talent Management Learning Management Systems Psychology Microsoft Office Ilias Microsoft Word Tech Affinity Program Management Microsoft Excel Leadership Development Event Management Change Management Training Customer Service Instructional Design Business Process Improvement User Research Management Project Management Coaching Research German Statistics Spss

Carmen Leiser Education Details

Frequently Asked Questions about Carmen Leiser

What company does Carmen Leiser work for?

Carmen Leiser works for Movi

What is Carmen Leiser's role at the current company?

Carmen Leiser's current role is Director of Strategic Design.

What is Carmen Leiser's email address?

Carmen Leiser's email address is carmen.leiser@dlh.de

What schools did Carmen Leiser attend?

Carmen Leiser attended Stanford University, Humboldt State University, University Of Konstanz, University Of Konstanz, University Of Konstanz.

What skills is Carmen Leiser known for?

Carmen Leiser has skills like Team Building, Cross Cultural Communication Skills, R, G Suit, Public Speaking, Moodle, Salesforce.com, User Experience Testing, Training And Development, User Experience, Microsoft Powerpoint, Start Ups.

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