Carmen Macdonald work email
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A solid background in account and client management with experience across advertising, creative and media agencies; I am a positive asset to any business bringing new and innovative ideas and enthusiasm to boot! I have successfully worked on many high profile accounts and with many well-known brands.Dedicated to results and fostering long lasting, positive relationships; I bring a multitude of skills including: high attention to detail, negotiation, excellence in client and customer services and processes and procedures implementation and management.I thrive in a fast paced fast paced environment and working along side others of a similar nature not only improves my motivation but, theirs as well. My time management and critical thinking skills assist in creating the ideal customer experience, along with fellow colleagues. My excellent written and oral communication skills allow me to effectively voice goals and manage expectations.The only way to get something done is, to do it!
Bega Dairy And Drinks
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Sales Support SpecialistBega Dairy And Drinks Aug 2022 - Present
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Customer Service RepresentativeBega Cheese Limited Jan 2021 - Aug 2022Melbourne, Victoria, Australia -
Inbound Claims AssistantAllianz Feb 2020 - Jan 2021Melbourne, Victoria, Australia -
Customer Support Operations ConsultantBupa Jul 2019 - Feb 2020A part of the Medical Visa Services and Health Services teams, together we support our customers by booking medical assessments in line with their Visa requirements, as set out by the Department of Home Affairs. We also have a hand in managing customers' highly sensitive health cases by recording and managing data and advising of the processes required for compliancy.Other duties involve contacting optical, hearing and dental patients, confirming and advising on appointment status; including cross referrals. Internally, each individual is responsible for ensuring accountability to KPIs and deliverables and continuous improvement strategies. -
Customer Service AdministratorMazda Australia Pty Ltd Jul 2018 - Jun 2019Call centre principal customer contact specialistFront line customer advocate, receiving around 50-60 calls per day assisting customers and dealers alike. Progressed to case management with a case close goal of 40 per week. -
Client ManagerMediacom Nov 2017 - Jun 2018Having previously worked on government contracts, I was brought on board to assist in the transition of the Victorian Government contract from Zenith OptiMedia. I have vast knowledge of best practice and procedures for large, high volume accounts such as this.Responsibilities and skill set:Effective communication skills, relationship building skillsIdentify opportunities to add value to clients’ businessesBuild/maintain strong client relationships through best in class servicingUnderstand the client’s business, category and market trendsEnsure accountability to client KPIs and deliverablesBe aware of all key client contract commitmentsEffective management of clients' and MediaCom’s financial processWork efficiently with third parties, suppliers and media owners
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Executive Assistant To Chief Executive OfficerBlaze Advertising Jun 2017 - Nov 2017I was welcomed back to the Blaze community, in a different capacity to previous roles, assisting the Agency and CEO with all manner of administrative tasks and ad-hoc queries in a timely and friendly manner. This involved account service support, management support and financial administration.Responsibilities included:Arranging meetings, meeting and hosting clients and suppliersStaff travel, accommodation and car hire bookings nationallyReconciliation of travel accounts, parking, along with the CEO’s credit cards and eTag accountsHR duties – including collating CVs, arranging interviews, reference checks, on-boarding (nationally)Event management, including co‑ordinating location booking, catering, name tags, event signage, location and AV preparation and hosting on the nightAssistance with (some successful!) tender submissions -
Account ExecutiveDentsu Aegis Network Asia Pacific Sep 2016 - Feb 2017Through a continued and dedicated approach to learning and development, I delivered media implementation, planning and buying; supported by the use of reporting tools and systems.Responsibilities included:Media plans and confirmationsInvoice proformasMedia documents and presentationsDemonstrated competence in all media and production work flow systems (BCC), including expenditure and other financial reportingDelivered accurate ad proofs to clients in a timely mannerDeveloped strong working relationships with clients, internal stakeholders, publishers and suppliersWorked efficiently with third parties, media owners, especially CALD and ethnic media -
Account ManagerKiss Chasey Creative Mar 2015 - Sep 2016Kisschasey is a boutique branding and advertising communications agency. Showcasing my project management skills, I possessed strong product knowledge and involvement in the creation and pricing structure of new products. I worked across multiple design businesses within the agency; the agency itself, a logo design business and a retail poster design business.Responsibilities and skill sets:Administration and account management for each businessUnderstands, digests and delivers briefs in a timely and concise mannerManages the production process from start to completionManages social media accounts for each businessSound knowledge of print production processes and proceduresKnowledge of MYOB for quoting and billing purposes
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Accounts ClerkTicketmaster Aug 2014 - Mar 2015Receipting, invoicing, cash matching, data entry etc.. -
Account ManagerZenithoptimedia Jun 2013 - Mar 2014A specialist within the client services team, delivering day to day servicing and campaign planning across recruitment, functional and corporate clients. I also mentored three junior staff members within my team and managed an extremely large workload.Responsibilities included:Preparing campaign costing schedules and implementation documentsPresenting client media plans reflecting their business recruitment &/or functional objectivesExecuting media buys and accurate booking processes for large volume pre-planned media schedules (including booking and loading online content to digital channels)Trading, tracking & optimisation of all campaigns efficiently within deadlineDemonstrated competence in all media and production work flow systems (BCC)Ensuring artwork meets client policies and brand guidelinesDeveloping strong working relationships with clients, internal stakeholders, publishers and suppliersThis included monitoring the output of work executed by fellow Account Executives & Account Co-ordinators
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Account ManagerBlaze Advertising Dec 2007 - Jun 2013Melbourne, AustraliaRecruitment
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Account ExecutiveBlaze Advertising May 2007 - Dec 2007Melbourne, AustraliaBorders Bookstore
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Account ManagerBlaze Advertising May 2005 - May 2007Victorian/Commonwealth Government
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Account CoordinatorBlaze Advertising Jan 2005 - May 2005Victorian Government
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ReceptionistBlaze Advertising Nov 2004 - Jan 2005
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Cuttings Clerk/Media AnalystBlaze Advertising Mar 2003 - Nov 2004
Carmen Macdonald Skills
Carmen Macdonald Education Details
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Intercare TrainingCertificate Iv Ageing Support -
Eltham High School
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Our Lady Of Mercy College
Frequently Asked Questions about Carmen Macdonald
What company does Carmen Macdonald work for?
Carmen Macdonald works for Bega Dairy And Drinks
What is Carmen Macdonald's role at the current company?
Carmen Macdonald's current role is Support Services Consultant at Bega Cheese Limited.
What is Carmen Macdonald's email address?
Carmen Macdonald's email address is ca****@****.com.au
What is Carmen Macdonald's direct phone number?
Carmen Macdonald's direct phone number is +614095*****
What schools did Carmen Macdonald attend?
Carmen Macdonald attended Intercare Training, Eltham High School, Our Lady Of Mercy College.
What skills is Carmen Macdonald known for?
Carmen Macdonald has skills like Sales, Customer Acquisition, Online Advertising, Digital Marketing, Marketing Communications, Marketing, Marketing Strategy, Integrated Marketing, Digital Strategy, Direct Marketing, Email Marketing, Management.
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Carmen MacDonald
Australia -
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1bigpond.com.au -
carmen macdonald
Australia
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