Collaborated within a team atmosphere to accurately and efficiently fulfill customer orders and requests. Maintained product knowledge for all retail operations. Served as DEI committee member to effectively plan and conduct quarterly DEI events to educate staff members across all lines of business.

Incorporate aesthetics and creativity into the customer orders while adhering to their specifications for cakes, pies, and other pastries. Reorder and inventory bakery supplies to ensure equipment and products needed for order completion are always available. Adhere to and maintain high food and safety standards and policies. Provide quality customer service when receiving, revising, and delivering custom orders.

Investigated and executed disposition for claims, determining the eligibility of injured persons for Long Term Disability benefits, working with them on treatment plans to facilitate a responsible return to work. Build trusting relationships with claimants to help them rebuild their lives after an extended illness or unexpected health events, maintaining corporate claim standards, policies, and procedures that upheld the company ethics requirements. Exhibited top-quality customer service through professional written and verbal communication skills to gather information and make sound decisions about disability claims and major insurance projects.

Demonstrated strong project and time management skills by supervising wedding event planning and overseeing tasks such as vendor placement, customer experience management, and day-of-event troubleshooting. Served as the primary liaison between clients and catering staff, ensuring seamless execution of each wedding or corporate event. Supervised a 15-member team of catering staff, assigning workstations, approving timesheets, and managing the event logistics executed by staff.

Collaborated with Workers’ Compensation adjusters and unit managers, ensuring that injured workers were properly relieved from work duties and provided maximum medical care and improvement. Served as supporting Workers’ Compensation Notice of Loss Coordinator (WC NOLC), using knowledge of file complexity to assign claims to appropriate claim professionals, make initial contacts with insured as appropriate, and provide quality customer service to internal and external customers. Obtained adjuster license in three states: North Carolina, South Carolina, and Florida.

- Input detailed data records of hotline calls, cases and clients into various computer systems- Process lethality forms in cooperation with CMPD regarding domestic violence cases- Manage domestic violence/rape crisis hotline​- Conduct intake procedures for prospective clients, additional administrative duties

Led concept development, purchasing and coordination of school events on campus and in local community.Led the production of successful galas, banquets, socials,fashion shows and auctions for various university organizations.

Managed the compilation of wardrobe, sound, lighting and choreography teams.Streamlined interest meeting,interview, audition and screening processes.Presided over the production of three collegiate scholarship pageants.

Planning private events for U.S Senators, Bill Clinton, and Vice President Joe Biden. Coordinated and secured the “VIP” spaces for the Democratic National Convention. Performed graphic troubleshooting and editing for 3,000 orders. Ensured compliance with safety protocol and guidelines by collaborating with the United States Secret Service to plan venue layouts and décor.

-Organized and updated client records-Shadowed therapists during intensive in-home therapy sessions-Conducted bi-weekly question answer/question information surveys with clients-Coordinated client rights forums and client appreciation events